Care Coordinator
About The Position
Nadia Care is dedicated to improving pregnancy, birth, and postpartum journeys for women and their families by transforming maternity care delivery. The organization focuses on building trust-based engagement and providing wrap-around support to expectant mothers through in-home, in-person, and virtual interactions. This support includes care navigation, doula services, and assistance with lactation, nutrition, housing, and transportation, leveraging technology for virtual engagement. Nadia Care complements, rather than replaces, primary obstetric care by addressing health-related social needs not typically covered by doctors' offices. The company values empathy, collaboration, and resilience, aiming to center the experiences of mothers and families while supporting its team members.
Requirements
- High School diploma or equivalent
- 1-2 years of experience as a patient care coordinator or community health worker in a fast-paced environment.
- At least 1 year of consistent EHR/EMR experience, specifically in scheduling, insurance verification, or revenue cycle settings.
- Bilingual in English and Spanish
- Experience verifying insurance.
- Strong attention to detail and ability to multitask effectively.
- Excellent verbal and written communication skills.
- Authorized to work and currently residing in the United States.
- Ability to take direction, learn quickly, and work independently in a high-growth startup environment.
- Highly organized, self-motivated, adaptable, and collaborative.
- Passion for healthcare and aligned with our mission to transform maternal care.
- Candidates must currently reside in the Central Time Zone—specifically in Tennessee, Indiana, or other approved CST/CT operational states (e.g., Texas, Illinois, etc.).
- Candidates must be fully available to work on a standard CST schedule.
Nice To Haves
- Experience with tools such as Spruce (tasks/texting/phone), Acuity (scheduling), Athena (EHR), or RingCentral.
Responsibilities
- Serve as the first point of contact for members, handling calls, texts, and messages with empathy and professionalism.
- Triage communication and direct to the appropriate care team member, including Maternity Navigators, based on the nature of the inquiry.
- Establish trust with members by offering timely, thoughtful, and culturally competent support throughout their care journey.
- Verify member insurance and ensure all required forms (e.g., consent forms) are complete and up to date.
- Schedule and confirm enrollment, follow-up, and wraparound visits.
- Maintain real-time visibility into care team schedules using our scheduling dashboard, ensuring timely and efficient coordination.
- Anticipate member and team needs, minimizing gaps in care and preventing avoidable delays.
- Build ongoing relationships with members through proactive outreach, check-ins, and reminders that help them stay engaged with their care plan.
- Identify and escalate risks to member engagement or satisfaction early, and partner with Maternity Navigators and other specialists to address concerns.
- Act as a knowledgeable resource for families, helping them navigate non-clinical supports such as childcare resources, transportation, lactation services, WIC, Medicaid benefits, and more.
- Maintain a curated list of local and state community resources and ensure members are aware of and able to access services that support their whole-family needs.
- Coordinate referrals to external programs and follow up to ensure members received what they needed.
Benefits
- Annual paid holidays off.
- Unlimited time off after the 90-day introductory period (for Salaried Exempt Employees).
- Three weeks of paid time off after the 90-day introductory period (for Full-Time Non-exempt Employees).
- Medical Insurance: Coverage for hospital, surgical, and prescription drug benefits.
- Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
- Vision Insurance: Coverage for routine eye exams and eyeglasses.
- Stock Option Grant
- Life Insurance
- Short-term and long-term Disability Insurance
- 401(k) Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
