Care Coordinator

Lifemark Health Group • Scarborough, ON

2d • CA$18 - CA$22 • Onsite

About The Position

Lifemark Physiotherapy Scarborough Village, a Lifemark Health Group company, is seeking a Customer Service Representative who is passionate and dedicated to making a positive impact on people’s health and wellness. This role is for a permanent full-time position located in Scarborough, Ontario. The ideal candidate will thrive on being part of a driven team of industry experts and building a reputation for exceptional standards of work and quality. The company believes that when you move better, you feel better, and is looking for a representative who shares this philosophy.

Requirements

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• 1-3 years experience performing a similar role
• Excellent communication and interpersonal skills
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision

Nice To Haves

• Computer savvy and data entry skills in a physiotherapy clinic setting

Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED