Care Coordinator

Griswold Home Care NJSCFL•Toms River, NJ

10d•Hybrid

About The Position

Care Coordinators are key personnel in the daily operations of a home care office. From answering the phones to being in the field interacting with clients and referral sources, care coordinators' scope of responsibility is varied, fast-paced, and rewarding. A mix of social services, operations, customer service, finance, sales, recruiting, and human resources is part of a Care Coordinator's exciting role.

Requirements

Nurturing ability (Caring, empathetic, compassionate)
Articulate, with strong verbal and written skills and pleasant phone manner.
High level of emotional intelligence
Creative problem-solving skills
Organized and detail-oriented; good documentation skills.

Responsibilities

Support office manager with scheduling, marketing, interviewing, and administrative duties
Conduct telephone intakes with new or potential clients
Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
Execute follow-up home visits with existing clients
Manage all scheduling activities, including replacement and substitute caregivers
Resolve client, family, and caregiver differences
Maintain files to meet all internal, state, and Federal quality and compliance standards
Coordinate, screen, and interview prospective caregivers
Select and interact with appropriate caregivers
Conduct service calls with prospective clients