Member Advisor
About The Position
The Member Advisor provides GICU members with an exceptional service experience and serves as a trusted financial resource. The role helps members identify and meet their financial goals by explaining deposit and lending products, evaluating loan applicants, and recommending suitable solutions. It also includes assisting with teller transactions, supporting members with digital banking tools, and following applicable processes, procedures, and state and federal regulations. The advisor uses ethical consultative sales practices to support member, branch, and credit union goals. The position is located at 801 Lincoln Way, Ames, Iowa. Hours are Monday through Thursday, 7:30 a.m. to 5:30 p.m.; Friday, 7:30 a.m. to 6:00 p.m.; and a rotating Saturday schedule, 9:00 a.m. to noon. The employee must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and maintain registration as a Mortgage Loan Originator (MLO). Work is performed in a standard office environment with a quiet to moderate noise level. The role requires regular sitting; frequent standing, walking, hand use, reaching, and talking or hearing; and occasional climbing or balancing. The employee frequently lifts or moves up to 10 pounds and occasionally up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- One to three years of similar or related experience.
- High school education or GED.
- Eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and able to maintain registration as a registered Mortgage Loan Originator (MLO).
- Strong written, verbal, and oral communication skills.
- High level of service orientation.
- Working knowledge of lending and depository regulations.
- Ability to present information with diplomacy and tact.
- Interpersonal, networking, and relationship-building skills.
- Ability to analyze a credit report and make recommendations.
- Working knowledge of Microsoft Office software applications.
- Ability to operate standard office equipment.
- Ability to lift, move, or transfer items, materials, or products weighing up to 25 pounds.
- Ability to meet the physical demands of the job, including frequent sitting, standing, walking, hand use, reaching, and talking or hearing; occasional climbing or balancing; and required close vision and ability to adjust focus.
Responsibilities
- Build and deepen member relationships by providing positive experiences and discussing members’ financial goals.
- Recommend relevant financial products and services that meet members’ current or future needs.
- Maintain product knowledge, answer member questions, conduct financial transactions, and resolve member challenges.
- Assist members with digital banking tools, including GICU apps, online banking, remote deposit tools, and chat or secure messaging.
- Explain loan options and advise members on products suited to their needs.
- Gather information and documentation for loan applications, evaluate applications, and determine applicant creditworthiness.
- Follow regulatory requirements and established GICU loan procedures.
- Greet members professionally and provide prompt, efficient, and accurate service in person, by phone, email, or written correspondence.
- Complete member follow-up in accordance with member service standards.
- Collaborate with team members and colleagues.
- Perform other duties as assigned.
- Maintain NMLS registration as a registered Mortgage Loan Originator.
Benefits
- Paid time off
- Paid holidays
- Group medical, dental, and vision plans
- Flexible spending accounts
- Lifestyle spending account
- Life insurance and accidental death and dismemberment coverage paid in full by Greater Iowa
- Supplemental/voluntary life insurance
- Critical illness coverage
- Short-term and long-term disability coverage
- Education assistance reimbursement
- Student loan interest reimbursement
- 401(k) with 6% company match
- VTO
- Logo wear
- Service awards
- Professional development opportunities
- Employee Assistance Program (EAP)
- Fees waived on one checking and savings account
- Complimentary checks and safe deposit box (3x5)
- Employee loan/credit card rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
