Member Advisor

SouthPoint Financial Credit Union•North Mankato, MN

1d•$17 - $26•Onsite

About The Position

The Member Advisor serves members in a Credit Union branch by providing professional, friendly, personalized service and helping members pursue their financial well-being. The role supports SouthPoint Financial Credit Union’s vision of “Empowering People to Enhance Lives” and its core values. Through need-based sales, referrals, and outreach, the Member Advisor identifies and recommends products and services suited to members’ immediate and future needs, including transaction services, new accounts, consumer loans, and mortgage products. The position handles a broad range of branch activities, including member transactions and account maintenance, consumer and real estate loan application support, in-person consumer, business, and specialty account applications, business account services, and research and issue resolution. The Member Advisor also supports compliance responsibilities, clerical work, and marketing activities.

Requirements

High school diploma or GED.
Excellent communication and customer service skills, with the ability to build open and honest relationships.
Professional, well-developed interpersonal skills and the ability to represent the Credit Union positively.
Strong organization, self-motivation, and self-management.
Analytical and decision-making skills, attention to detail, accuracy, and thoroughness.
Ability to manage multiple tasks accurately under pressure and maintain a positive attitude in challenging circumstances.
Ability to solicit business and strengthen member relationships.
Teamwork, maturity, confidentiality, adaptability, and willingness to adjust to changing job requirements or hours.
Professional and effective communication skills.
Effective time management and critical thinking skills.
Intermediate computer skills, including the ability to use multiple systems simultaneously.
Intermediate mathematical skills, including calculations and concepts involving decimals and percentages.

Nice To Haves

Associate’s degree or equivalent.
Experience in a credit union, banking, lending, retail office, or related work.

Responsibilities

Welcome current and prospective members in the branch and drive-through areas.
Build trusting, long-term member relationships through personalized service and referrals.
Improve members’ experience and support their financial well-being, including by discussing budgeting and financial goals and identifying effective ways to meet their banking needs.
Advise members on Credit Union products and services and identify opportunities to cross-sell products and services.
Make outbound calls to current and prospective members to strengthen relationships and identify cross-selling opportunities.
Perform account servicing transactions, including deposits, withdrawals, transfers, account closures, cashier’s checks, stop payments, loan payments and payoffs, fee reversals, and wire requests.
Complete account maintenance activities, including debit card creation and activity reviews, funds-hold reviews, ACH inquiries, e-statement removals, and next-day fee reversals.
Initiate consumer, Ready Reserve, and real estate loan applications through digital platforms; prepare loan payoff statements; and support skip-payment requests.
Initiate and process in-person consumer, business, and specialty account applications.
Support business account services, including Health Savings Account contributions, distributions, transfers, and related research.
Research accounts, statements, notices, historical documents, and check images using internal systems.
Resolve member questions, issues, and complaints by researching, investigating, documenting, and directing matters through appropriate channels for follow-up.
Comply with applicable Bank Secrecy Act responsibilities and support the Credit Union’s mission and values.
Perform clerical support duties as needed and assist with marketing activities.
Perform other duties as assigned.