Member Advisor

SouthPoint Financial Credit Union•Hutchinson, MN

23h•Onsite

About The Position

The Member Advisor serves members in a Credit Union branch setting, providing friendly, professional, and personalized service while supporting SouthPoint Financial Credit Union’s vision of “Empowering People to Enhance Lives” and its core values. The role helps members with their financial well-being through need-based sales, identifying products and services that meet immediate and future needs, and developing relationships through referrals and outreach. The Member Advisor cross-sells Credit Union products and services related to daily transactions, accounts, consumer loans, and mortgage products. The position includes welcoming members in the branch and drive-through, providing account services and transactions, supporting loan applications and account openings, researching and resolving member inquiries, and complying with applicable Bank Secrecy Act responsibilities. It may also include clerical support and assistance with marketing activities.

Requirements

High school diploma or GED.
Excellent communication and customer service skills, with the ability to build open and honest relationships.
Professional interpersonal skills and the ability to project a positive image when serving members.
Highly organized, self-motivated, and self-managed.
Analytical and decision-making skills, with attention to detail, accuracy, and thoroughness.
Ability to manage multiple tasks accurately under pressure and maintain a positive attitude in challenging circumstances.
Ability to solicit business and strengthen member relationships.
Teamwork, maturity, confidentiality, and adaptability, including willingness to adapt to changing job requirements and hours.
Professional and effective communication skills.
Effective time-management and critical-thinking skills.
Intermediate computer skills, including the ability to use multiple systems simultaneously.
Intermediate mathematical skills for calculations and concepts involving decimals and percentages.

Nice To Haves

Associate’s degree or equivalent.
Experience in a credit union, banking, lending, retail office, or related work.

Responsibilities

Welcome current and prospective members in the branch and drive-through areas.
Build lasting member relationships through trust, understanding, and personalized service.
Advise members on Credit Union products and services, identify their needs, and offer suitable solutions.
Initiate outbound calls to existing and potential members to strengthen relationships and identify cross-selling opportunities.
Help members with budgeting and financial goals and identify effective ways to meet their banking needs.
Uphold the Credit Union’s vision, mission, and core values.
Perform account servicing and transactions, including deposits, withdrawals, transfers, account closures, cashier’s checks, stop payments, loan payments and payoffs, fee reversals, and wire requests.
Complete account maintenance, including debit card creation and activity review, funds-hold reviews, ACH inquiries, e-statement removals, and next-day fee reversals.
Initiate consumer, Ready Reserve, and real estate loan applications through digital platforms.
Prepare loan payoff statements and support skip-payment requests.
Initiate and process in-person applications for consumer, business, and specialty accounts.
Support business account services, including HSA contributions, distributions, transfers, and related research.
Research account records, statements, notices, historical documents, and check images using internal systems.
Resolve member questions, issues, and complaints; investigate and document concerns and route them appropriately to ensure follow-up and member satisfaction.
Follow applicable Bank Secrecy Act responsibilities.
Perform clerical support duties as necessary.
Assist with marketing activities.
Perform other duties as assigned.