Member Advisor

SouthPoint Financial Credit Union•North Mankato, MN

9h•Onsite

About The Position

The Member Advisor serves members in a Credit Union branch setting and provides friendly, professional, personalized service aligned with SouthPoint Financial Credit Union’s principles, vision, and core values. The role supports members’ financial well-being through need-based sales, identifying products and services that meet immediate and future needs, and developing relationships through referrals and external outreach. The Member Advisor cross-sells products and services related to daily transactions, accounts, consumer loans, and mortgage products. The position includes welcoming members in the branch and drive-through, advising members on products and services, supporting financial goals, completing account transactions and maintenance, initiating loan applications, processing account applications, researching and resolving member issues, and complying with applicable Bank Secrecy Act responsibilities. The role may also perform clerical support and assist with marketing activities.

Requirements

High school diploma or GED required.
Professional and effective communication skills.
Excellent customer service and interpersonal skills, including the ability to build open and honest relationships and project a positive professional image.
Strong organization, self-motivation, and self-management.
Analytical and decision-making skills, attention to detail, accuracy, and thoroughness.
Ability to manage multiple tasks accurately under pressure and maintain a positive attitude in challenging circumstances.
Ability to solicit business and enhance member relationships.
Teamwork, maturity, confidentiality, adaptability, and willingness to adjust to changing job requirements or hours.
Effective time-management and critical-thinking skills.
Intermediate computer skills, including the ability to use multiple systems simultaneously.
Intermediate mathematical skills, including calculations and concepts involving decimals and percentages.

Nice To Haves

Associate’s degree or equivalent preferred.
Experience in a credit union, banking, lending, retail office, or related work preferred.

Responsibilities

Welcome current and prospective members in the branch and drive-through areas.
Build trusting, long-lasting relationships through personalized service and improve the member experience.
Advise members on Credit Union products and services that meet their needs.
Make outbound calls to existing and potential members to strengthen relationships and identify cross-selling opportunities.
Help members with budgeting and financial goals and identify efficient ways to complete their banking needs.
Promote and uphold the Credit Union’s vision, mission, and core values.
Perform account servicing transactions, including deposits, withdrawals, balance inquiries, transfers, account closures, cashier’s checks, stop payments, loan payments and payoffs, fee reversals, and wire requests.
Complete account maintenance, including debit card creation and activity review, funds-hold reviews, pending ACH inquiries, e-statement removals, and next-day fee reversals.
Initiate consumer, Ready Reserve, and real estate loan applications through digital platforms.
Prepare loan payoff statements and support skip-payment requests.
Initiate and process in-person consumer, business, and specialty account applications.
Support business account services, including Health Savings Account contributions, distributions, transfers, and related research.
Research accounts, statements, notices, historical documents, and check images using internal systems.
Resolve member issues, questions, and complaints; investigate, document, and route matters through appropriate channels to ensure follow-up and member satisfaction.
Comply with Bank Secrecy Act responsibilities applicable to the role.
Perform clerical support duties as necessary.
Assist with marketing activities.
Perform other duties as assigned.