Member Advisor

SouthPoint Financial Credit Union•Hutchinson, MN

4d•$17 - $26•Onsite

About The Position

The Member Advisor serves members in a SouthPoint Financial Credit Union branch and provides friendly, professional, and personal service. The role supports the Credit Union’s vision of “Empowering People to Enhance Lives” and its core values. The Member Advisor assists members with their financial well-being through need-based sales, identifying products and services for immediate and future needs, developing relationships, and making referrals. The position supports cross-selling products and services related to daily transactions, new accounts, consumer loans, and mortgage products. The role includes welcoming members in the branch and drive-through, providing personalized financial guidance, conducting account transactions and maintenance, initiating loan applications, opening consumer, business, and specialty accounts, researching records, resolving member concerns, and complying with applicable Bank Secrecy Act responsibilities. It may also include clerical support and marketing activities.

Requirements

High school diploma or GED required.
Professional and effective communication skills.
Effective time-management and critical-thinking skills.
Intermediate computer skills, including the ability to use multiple systems simultaneously.
Intermediate mathematical skills for calculations and concepts involving decimals and percentages.
Excellent customer-service, communication, and interpersonal skills, with the ability to build open and honest relationships.
Professional demeanor and ability to project a positive image when serving members.
Strong organization, self-motivation, and self-management.
Analytical and decision-making ability, attention to detail, accuracy, and thoroughness.
Ability to work under pressure, handle concurrent tasks accurately, and maintain a positive attitude in challenging circumstances.
Ability to solicit business and strengthen member relationships.
Team orientation, maturity, confidentiality, and adaptability, including willingness to adapt to changing job requirements or hours.

Nice To Haves

Associate’s degree or equivalent.
Experience in a credit union, banking, lending, retail office, or related work.

Responsibilities

Welcome current and prospective members in the branch and drive-through areas.
Build trusted, long-lasting member relationships through personalized service.
Improve the member experience and support members, teammates, and communities.
Advise members on Credit Union products and services that meet their needs.
Make outbound calls to current and prospective members to strengthen relationships and identify cross-selling opportunities.
Assist members with budgeting and financial goals and identify efficient ways to complete banking needs.
Promote and uphold the Credit Union’s vision, mission, and values.
Perform account servicing transactions, including deposits, withdrawals, transfers, account closures, cashier’s checks, stop payments, loan payments and payoffs, fee reversals, and wire requests.
Complete account maintenance, including debit card creation and activity review, funds-hold reviews, pending ACH inquiries, e-statement removals, and next-day fee reversals.
Initiate consumer, Ready Reserve, and real estate loan applications through digital platforms.
Prepare loan payoff statements and support skip-payment requests.
Initiate and process in-person applications for consumer, business, and specialty accounts.
Support business account services, including HSA contributions, distributions, transfers, and related research.
Research accounts, statements, notices, historical documents, and check images using internal systems.
Resolve member questions, issues, and complaints by researching, investigating, documenting, and routing matters as needed to ensure follow-up and member satisfaction.
Comply with Bank Secrecy Act responsibilities applicable to the role.
Perform clerical support duties and assist with marketing activities as needed.
Perform other duties as assigned.