Member Advisor

Greater Iowa Credit Union•Ames, IA

1d•Onsite

About The Position

The Member Advisor provides an exceptional member experience by assisting members with financial needs, promoting credit union products and services, and identifying opportunities to help members achieve their financial goals. The role serves as a trusted financial resource, evaluates applicants, explains deposit and lending products, and assists with teller transactions as needed. The Member Advisor uses ethical consultative sales and follows applicable processes, procedures, and state and federal regulations to support member, branch, and credit union goals. The position is located at 801 Lincoln Way, Ames, IA 50010. Hours are Monday through Thursday, 7:30 a.m. to 5:30 p.m.; Friday, 7:30 a.m. to 6:00 p.m.; and a Saturday rotation, 9:00 a.m. to noon. The role requires eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and maintenance of registration as a registered Mortgage Loan Originator (MLO).

Requirements

One to three years of similar or related experience.
High school education or GED.
Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and maintain registration as a registered Mortgage Loan Originator (MLO).
Strong written, verbal, and oral communication skills.
High level of service orientation.
Working knowledge of lending and depository regulations.
Ability to present information with diplomacy and tact.
Interpersonal, networking, and relationship-building skills.
Ability to analyze a credit report and make recommendations.
Working knowledge of Microsoft Office software applications.
Ability to operate standard office equipment.
Ability to lift, move, or transfer items, materials, or products weighing up to 25 pounds.
Ability to meet the physical demands described, including regularly sitting; frequently standing, walking, handling objects, reaching, and talking or hearing; occasionally climbing or balancing; and the specified close-vision and focus-adjustment requirements.

Responsibilities

Grow member relationships by creating positive experiences that maintain and deepen financial relationships.
Discuss members’ financial goals and offer relevant solutions.
Maintain product knowledge, answer member questions, conduct financial transactions, and resolve member challenges.
Help members understand and use digital banking tools, including apps, online banking, remote deposit tools, and chat or secure messaging.
Explain loan options and advise members on products suited to their needs.
Gather data and documentation to complete loan applications.
Evaluate loan applications and determine applicants’ creditworthiness.
Ensure compliance with regulatory requirements and established loan procedures.
Identify opportunities to offer additional products or services that meet members’ current or future financial goals.
Greet and welcome members professionally.
Provide prompt, efficient, and accurate service in person, by phone, by email, or through written correspondence.
Complete member follow-up in accordance with member service standards.
Work collaboratively with team members and colleagues.
Perform other duties as assigned.