Member Advisor (Tele-Sales Specialist)

Financial Partners Credit Union•Downey, CA

About The Position

Financial Partners Credit Union is seeking a service-oriented professional to join their team as a Member Advisor. In this role, you will build and grow strong member relationships by sourcing, processing, and delivering credit union products and services while ensuring a high-quality service experience. You will guide members through product selection using a consultative approach, manage applications from multiple channels, and support the full lifecycle from application through funding. This position is ideal for someone who is sales-oriented, detail-focused, and comfortable managing multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.

Requirements

High School Diploma required
Minimum of two years of consumer lending sales experience with a proven track record of meeting or exceeding goals.
Strong consultative sales and relationship-building skills.
Ability to analyze financial information and make informed recommendations.
Strong attention to detail and organizational skills.
Proficient in Microsoft Office and lending origination systems.
Ability to multi-task and manage competing priorities in a fast-paced environment.
Strong verbal and written communication skills.
Professional demeanor when working with members both in person and over the phone.
Effective listening skills.
Must be bondable.

Nice To Haves

Experience in outbound sales calling (tele-sales) is highly preferred.
Familiarity with consumer lending, credit review, and consumer products is desired (insurance, banking, personal loans).
Bachelor’s degree preferred.
Credit union experience preferred.

Responsibilities

Build strong member relationships by providing personalized service and recommending appropriate products and services based on member needs.
Meet or exceed established goals for product originations, loan funding, and cross-sell performance.
Maintain accuracy and efficiency in processing applications, ensuring minimal errors and adherence to deadlines and funding targets.
Manage inbound and outbound loan applications, including phone-based interactions, web applications, and third-party origination channels.
Demonstrate a strong understanding of deposit and consumer lending products, services, and processes, including ancillary offerings.
Review and interpret credit reports, loan structures, and underwriting decisions.
Exercise sound judgment and follow established procedures to mitigate risk and protect the credit union.
Proactively manage pipeline activity by following up on pending applications, tasks, and sales opportunities.
Communicate clearly and professionally with members and internal partners, both verbally and in writing.
Ensure compliance with all applicable lending laws, regulations, and credit union policies.
Uphold ethical standards and escalate concerns or policy violations as appropriate.