Member Advisor I - Mason

TRUE Community Credit Union • Mason, MI

2d • $17 - $19 • Onsite

About The Position

TRUE Community Credit Union is hiring a full-time Member Advisor I for its Mason Branch. The role helps members navigate financial decisions, celebrate milestones, and find solutions that support their goals. Each interaction is an opportunity to build trust, strengthen relationships, and provide a positive member experience.

The position is approximately 40 hours per week. The schedule is Monday, Tuesday, Thursday, and Friday from 8:45 a.m. to 5:00 p.m.; Wednesday from 7:45 a.m. to 5:00 p.m.; and rotating Saturdays from 8:45 a.m. to 1:00 p.m. Pay is $17.00–$18.50 per hour.

TRUE Community Credit Union describes its culture as collaborative, inclusive, growth-oriented, and caring. It aims to help people build brighter futures and strengthen communities, and is committed to diversity and an inclusive environment for all employees.

Requirements

• High school diploma or GED required.
• Strong member service, communication, and relationship-building skills.
• Demonstrated ability to navigate multiple systems and software applications efficiently.
• Ability to multitask and adapt in a fast-paced environment.

Nice To Haves

• One year of banking, retail, cash handling, customer service, sales, or related experience preferred.
• Lending, account opening, and sales experience preferred.

Responsibilities

• Deliver exceptional customer service to members.
• Process transactions accurately and efficiently.
• Open and maintain deposit accounts.
• Assist members with consumer loan applications.
• Recommend products and services that support members' financial goals.
• Educate members about fraud prevention and account security.
• Build lasting relationships while navigating multiple systems and processes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• 401(k)
• Pension
• Tuition reimbursement
• Gym reimbursement
• Employer-paid life insurance
• Short- and long-term disability coverage
• TRUE Cares Paid Family Leave
• Flexible spending accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED