Team Member - Mason

Family Farm and Home•Mason, MI

4d•Onsite

About The Position

Family Farm and Home Team Members work toward the company’s mission of providing exceptional service, products, and prices focused on customers’ lifestyle needs. The role supports daily store operations and appearance through customer service, stocking and recovery, register operation, product assembly, and general cleaning. Team Members also complete operational tasks assigned by store management and uphold company merchandising, cleanliness, safety, and loss-prevention standards. The position requires a flexible schedule, including weekends, evenings, and holidays. Team Members must communicate clearly, provide excellent customer service, stay organized, pay attention to detail, multitask, and have basic computer knowledge. Physical duties include standing for extended periods, reaching, bending, twisting, kneeling, and lifting up to 50 pounds.

Requirements

Ability to work a flexible schedule, including weekends, evenings, and holidays.
Commitment to excellent service and customer satisfaction.
Ability to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods and to reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote the Family Farm and Home mission statement and family values.
Carry out daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers and interact with them in a pleasant, positive manner as they enter and exit the store.
Encourage customers to participate in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in the store and on company-supported internet sites, including processing special orders.
Use the POS system to check out customers and follow cash-handling procedures.
Use On the Go to complete POGs and mass layouts in the correct locations according to the store layout.
Use Harvester to complete online customer orders.
Support and explain financing options and use financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance pricing, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety issues and potential shoplifting, and communicate potential issues to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently if at least 18 years old.
Assist with building and assembling store displays, products, and fixtures.
Maintain cleanliness in the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, store cleanliness, and safety standards.
Assist with completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties as assigned by store management or company officials.