Team Member - Mason

Family Farm and Home•Mason, MI

About The Position

Family Farm and Home is a family-owned and operated retail company based in Michigan, with 71 stores across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. It sells products across departments including tools, hardware, automotive, pet, clothing, footwear, farm supplies, feed, lawn and garden, and alternative heating. Team Members support the company’s mission by providing customer service and helping maintain store operations and appearance. Duties include stocking and recovering merchandise, organizing back stock, assembling products and displays, operating the register, and maintaining store cleanliness. Team Members also assist customers in person and through supported internet sites, process special orders and online orders, and support store promotions, merchandising, and operational standards.

Requirements

Able to work a flexible schedule, including weekends, evenings, and holidays.
Commitment to excellent service and customer satisfaction.
Clear and effective communication with customers and team members.
Organizational skills and attention to detail.
Ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods and to reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote the company mission and family values.
Carry out operational goals and priorities assigned by store management, and use Farm Hand to receive communications and tasks.
Greet customers and interact with them in a pleasant and positive manner.
Promote customer participation in programs such as the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in the store and on supported internet sites; process special orders.
Use the point-of-sale system to check out customers and follow cash-handling procedures.
Use On the Go to complete planograms and mass layouts in the correct store locations.
Use Harvester to complete online customer orders.
Explain and support financing options, and use financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance pricing, and other in-store signage.
Assist with freight, merchandise recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety and potential shoplifting activity, report potential issues to store management, and support loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently, if at least 18 years old.
Assemble store displays, products, and fixtures.
Maintain cleanliness in the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, store cleanliness, and safety standards.
Assist with the Daily Operational standards checklist.
Contribute to a positive working environment for team members.
Perform other duties assigned by store management or company officials.