Meeting Support Specialist

K2 Services

3d•Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. A position description is written to describe work currently organized and performed by a fully qualified employee (who possesses knowledge, skills, and experience required by the position). The Meeting Support Specialist will provide training room and event space setups and will float between floors to assist the Floor Hosts with meeting support and provide Audio Visual services as needed.

Requirements

2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
Able to stand for long periods of time
Works well in a fast-paced environment
Good listening and professional demeanor
Must be able to navigate clients of every professional level.
Maintain a high level of professional appearance and demeanor
Client first mentality
Demonstrates accuracy and attention to detail
Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
Solid decision-making skills within the scope of the position
Ability to meet deadlines and work under pressure
Excellent verbal and written communication skills necessary.
Actively listen and identify both spoken and unspoken needs
Ability to use technology
Prioritizing, flexibility, adaptability

Responsibilities

Setting up training and conference rooms to client’s specifications noted in diagrams and special event forms
Moving airwalls between training rooms to expand or reduce room size as needed.
Taping Down Wires
Placing training materials on tables as requested
Cleanup of leftover materials after meetings are completed.
Verify that room requirements meet client’s expectations. (ex. lighting, supplies, audio visual equipment, temperature, etc.)
Ensure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting.
Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.
Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked.
Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.
Use tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
Capture data and report customer interactions.
Review and adhere to Forrest Solutions and client policies and procedures including outline safety regulations. Note that client policies and processes will generally supersede Forrest Solutions. Forrest Solutions Management will clarify as necessary.
Training