Meeting Services Support-1

JLL•Cincinnati, OH

6d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Requirements

High school diploma or state equivalent required.
Minimum of 2 years’ experience in AV, meeting room set-up and support.
Proficient in MS Office.
Possess strong written, verbal and people skills.
Strong organizational skills and collaborative style.
Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports.
Audio Visual equipment operation: Projectors, flat screens, microphones, speakers, amplifiers, video cameras, room control systems, data sharing equipment.
Basic software competency.
MS Office: Word, Excel, Outlook.
Resource Scheduler.
Conferencing tools: MS Teams, Cisco Webex.
Ability to move, lift 50 lbs.
Ability to set up and tear down folding tables and chairs for large meetings.
Ability to frequently walk around the buildings and up and down stairs.
Detailed oriented to deliver results timely and with the highest quality.
Works as a collaborative team player.
Communicates professionally.
Demonstrates accountability.
Open to new and innovative ideas.
Focuses on continuous improvement and delighting the customer.
Proactive, empathetic leader who brings a positive attitude to the workplace each day.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

AV training, certification preferred.

Responsibilities

Move and arrange tables, chairs per guest needs.
Set up audio and video equipment, cabling, and post the daily meeting schedule.
Observe and abide by all Safe practices.
Conduct daily and weekly equipment and facility inspections to verify room readiness.
Document inspection results via QR code survey.
Correct outages as possible on the spot.
Escalate unresolved outages using the FM work order system and own issue resolution.
Respond to and resolve guest requests for help with AV equipment.
Diagnose and repair AV issues, and arrange for next level assistance with AV Vendors.
Maintain accurate AV inventory records for each meeting room in the AV Asset tracker database.
Perform preventative maintenance on projectors, flat screens, microphone systems, etc.
Maintain inventory of spare AV equipment and meeting room furniture.
Maintain inventory of meeting room supplies, e.g., markers, flip chart paper, spare cables, portable equipment.
Respond to VC vendor (Cisco) on-site assistance requests via email and mobile phone.
Provide VIP service for pre-arranged video calls as requested.
Assist with vendor service calls for VC rooms, escort vendors, and receive shipments.
Participate in monthly team meetings.
Complete AV, P&G account, JLL corporate, and EX/customer service training as required.
Demonstrate employee experience (EX) behavior.
Run reports for room set up requests.
Perform schedule administration, e.g., book, change, delete reservations for guests.
Set up and removal of tables, chairs, linens, AV equipment etc. per event requirements.
Maintain site pool of shared AV equipment and tables, chairs, linen, etc. for special event use.
Provide concierge-level support for room set-up, AV, and reception for an 11-room conference center.
Perform daily audits of conference center areas (corridors, break area, and conference rooms) for tidiness.
Perform other duties as assigned.