MEETING & EVENTS COORDINATOR

Compass Group•Richmond, VA

2d•$25 - $26

About The Position

The Meeting & Events Coordinator provides support to meetings rooms and the conferencing operation by handling customer inquiries, processing reservations, and acting as a liaison between the client and the Conference Services Department.

Requirements

High School diploma or equivalent
Minimum of three years of experience in a conference center or corporate environment preferred
Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
Excellent oral and written communication skills
Strong computer skills and knowledge of office technology/equipment
Ability to work calmly and effectively in stressful situations
Exceptional client service skills to exceed expectations
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details
Maintaining a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one’s job domain
Work schedule varies based on the needs of the client and operation

Responsibilities

Assist with management of the shared mailbox to include sorting incoming requests and processing reservations as required.
Respond to all e-mails and voicemails within 24 hours. Set up appropriate auto-replies when out of the office.
Coordinate details for events as assigned
Utilize effective and timely communication with internal departments such as Food & Beverage, Audio-Visual, Transportation, and Conference Floor in order to meet customer requests.
Communicate to all relevant internal departments the specific needs of the client, both in advance of and during the course of meetings
Participate in scheduled team meetings, reviewing upcoming events, discussing relevant logistical matters, and identifying any potential challenges with the operation.
Knowledge of property layout, policies, procedures and all of the capabilities of the center in regards to meeting rooms and technology.
Make decisions in a timely fashion as to not disrupt or negatively impact the guest experience
Assist with daily placement of room meeting signs
Perform all job duties in a professional manner and in accordance with company policies.
Greet clients and visitors in the building, offering support as needed.
Abide by the Uniform and Personal Appearance and Hand washing policies as outlined in the Associate Handbook.
Follow all safety procedures to ensure a safe working environment