Meeting and Event Manager

K2 Services•New York, NY

7d•$90,000 - $95,000•Onsite

About The Position

The Meeting & Events Manager leads conference services, catering operations, and hospitality programs at Opensity Solutions’ NYC Headquarters. The role oversees day-to-day operations, client and stakeholder relationships, and service delivery for meetings, events, executive functions, and workplace hospitality initiatives. The Manager leads a team of up to 10 employees, drives operational excellence, manages budgets and vendor partnerships, monitors performance metrics, and implements continuous improvement strategies to enhance the client and employee experience. The position partners with client leadership to ensure service quality, client satisfaction, and successful delivery of workplace and hospitality services.

Requirements

3–5 years of experience in office services, hospitality, or workplace operations.
Strong communication and relationship management skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office and workplace systems.
Strong attention to detail and organizational skills.
Client-focused mindset.
Leadership and accountability.
Operational efficiency.
Problem-solving and decision-making.

Nice To Haves

Previous leadership or supervisory experience.

Responsibilities

Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs.
Maintain a professional, organized, and client-ready environment.
Participate in leadership discussions and provide updates on performance, challenges, and opportunities.
Develop and maintain processes and procedures that support efficient service delivery.
Monitor performance metrics and service levels and identify opportunities for improvement.
Maintain and update operational documentation and playbooks.
Build and maintain strong client relationships through consistent communication and service delivery.
Conduct regular site walkthroughs to ensure a high standard of appearance and functionality.
Address concerns and service requests promptly, ensuring resolution and follow-up.
Oversee meeting and conference room operations, including setup, coordination, and space management.
Monitor room usage and ensure spaces are properly maintained and ready for use.
Support mail and print services as needed, ensuring accuracy and timely completion.
Assist with project coordination, including tracking progress, timelines, and deliverables.
Lead, develop, and manage team performance, providing coaching and feedback.
Support hiring, training, and employee engagement initiatives.
Partner with internal teams to address employee-related matters and support retention.
Participate in training and development to strengthen leadership and operational performance.
Manage budgets and vendor partnerships.
Lead a team of up to 10 employees and implement continuous improvement strategies.