Meditech Magic EHR Support Analyst II

HCA Healthcare • Nashville, TN

2d

About The Position

The EHR Support Analyst II serves as a clinical IT resource for field implementation and support of clinical applications. The role leads and facilitates clinical systems activities, provides second-level subject matter expertise to resolve incidents and fulfill requests, and supports testing and implementation of new modules and applications at facilities. The analyst maintains EHR systems, applications, dictionaries, and configurations; balances facility customization with enterprise standards; and helps develop and deliver training and best practices. The role works across corporate, division, and facility teams in a matrixed environment to promote standardization, utilization, integration, and optimization of clinical applications, and to ensure issue resolution follows HCA policies and procedures.

The position also supports reporting requests and may develop clinical application reports, performs audits and tracks usage metrics, promotes system security and patient confidentiality, and builds relationships with clinical and operational stakeholders. Travel to assigned sites is required as needed, and on-call assistance may be required.

Requirements

• At least 3 years of relevant work experience is listed; the posting also specifies one to three years of experience in clinical application support or related clinical work.
• Understanding of clinical operations and processes.
• Understanding of relevant accreditation guidelines, including JCAHO, MQSA, HIPAA, and ACR.
• Ability to establish and build strong relationships across a broad range of personality types.
• Ability to communicate effectively, verbally and in writing, with clinical and information technology personnel.
• Demonstrated customer orientation.
• Strong leadership and teaching abilities.
• Demonstrated advanced computer skills.
• Understanding of reporting tools’ functionality and capabilities.
• Ability to travel to assigned sites as needed to complete work.

Nice To Haves

• Bachelor’s degree preferred.
• Proficiency with various programming and clinical application reporting tools.
• Customer service orientation and/or training.

Responsibilities

• Serve as a resource for facility implementation and support of clinical applications.
• Lead and facilitate clinical systems teams and clinical IT activities.
• Provide second-level support and resolve clinical application incidents and requests; provide status updates on user issues.
• Ensure compliance with service management policies and procedures and work with enterprise and field experts and the Service Desk to resolve issues.
• Serve as project leader for field implementations of clinical software releases and new products.
• Provide on-call assistance as needed.
• Lead, monitor, and facilitate field testing and implementation of new modules and applications across support teams.
• Maintain EHR dictionaries, applications, and system configurations.
• Help facilities tailor policies, procedures, training, and best practices while maintaining alignment with enterprise standards.
• Develop training materials and deliver training with matrixed support teams as needed.
• Promote standardization, utilization, integration, and optimization plans for clinical applications.
• Coordinate clinical application reporting requests, help define report requirements, validate results, and develop reports as needed.
• Perform user, quality, or other audits and track clinical application use metrics.
• Participate in business, operational, project, and other meetings as needed.
• Promote system security and patient confidentiality and help ensure compliance with HCA security policies.
• Build relationships with nurses, physicians, core team members, facility leadership, executives, and other customers.
• Adhere to the Code of Conduct and Mission & Value Statement; participate in special projects and perform other assigned duties.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level