Medication Management Coordinator-Remote

Trusted Results Therapy Group

30d•$16 - $18•Remote

About The Position

Trusted Results Therapy Group is hiring a Medication Management Coordinator to support its growing Psychiatry / Medication Management Program. This fully remote role is for an organized, caring person who will coordinate prior authorizations, refill requests, patient communication, clinical paperwork, and related administrative work. The position requires the employee to live in South Carolina and have reliable high-speed internet and a private, quiet workspace. The schedule is Monday–Friday, with possible Saturday availability; exact hours will be discussed during the interview. Pay is $16–$18 per hour.

Requirements

High school diploma or equivalent.
Must live in South Carolina.
Reliable high-speed internet and a private, quiet workspace.
Strong organization, follow-through, and communication skills.
Commitment to HIPAA and patient confidentiality.

Nice To Haves

Medical Assistant certification (CMA, RMA, or CCMA).
Medical assistant, medical office, or prior authorization experience.
Familiarity with mental health conditions and psychiatric medications.

Responsibilities

Complete and manage prior authorizations for medications, treatments, and services, following each request through to a decision.
Coordinate with insurance companies and prescribers to obtain timely approvals and re-authorize before coverage lapses.
Update patients, pharmacies, and providers about approvals and denials, and assist with appeals.
Monitor the medication management inbox, phone line, and patient portal for refill requests and symptom calls.
Review refill requests against the chart, route them to the prescriber, and follow up with patients.
Document symptom calls, route them according to urgency, and promptly escalate safety concerns.
Coordinate completion of specific forms with providers, clients, and the Medical Records Manager.
Send invoices for prescription refills and paperwork completion.
Confirm releases of information are in place and upload completed paperwork to the EHR.
Provide remote administrative support as needed, including scheduling support, EHR data entry, and other administrative tasks for the Medication Management Program and TRTG.