Medication In Hands Pharmacy Liaison - Yawkey Pharmacy

BMC Software•Boston, MA

2d•$27 - $38•Onsite

About The Position

Boston Medical Center (BMC) is a large and busy healthcare provider in New England, serving a diverse population with a focus on community-based care and accessibility. As the largest safety-net hospital in the region, BMC is dedicated to providing excellent and accessible health services. It is also a primary teaching affiliate of Boston University School of Medicine and a founding partner of Boston HealthNet. BMC offers a full spectrum of pediatric and adult care services. The hospital is committed to its employees, providing equal employment opportunity and non-discrimination. BMC also makes reasonable accommodations for qualified individuals with disabilities. BMC provides a specialty pharmacy service to manage the complex medication needs of its chronic patients. The BMC Specialty Pharmacy offers a comprehensive service program for patients requiring specialty drugs, including an on-site pharmacy staffed by a care team comprising Pharmacists, Pharmacy Technicians, and Pharmacy Liaisons. This approach emphasizes integration with clinical teams and personalized service to achieve better outcomes at a lower cost. BMC is seeking a motivated and self-starting individual for a challenging career in specialty pharmacy management services. The ideal candidate must be nationally certified and registered as a technician in Massachusetts. A Certified Pharmacy Technician (CPhT) with extensive pharmacy experience is preferred. The applicant should be results-oriented, possess a positive outlook, and focus on high quality. A natural forward-planner who critically assesses their own performance is desired. The candidate should be mature, credible, well-presented, professional, and comfortable interacting with others both in-person and on the phone. The ability to work effectively under deadlines and time pressures is critical. The incumbent must be reliable, tolerant, determined, an empathic communicator, and able to understand others' perspectives. Most importantly, the candidate must be able to work as a member of a close-knit team.

Requirements

Nationally certified and registered as a technician in Massachusetts.
Registered as a Pharmacy Technician with the Board of Pharmacy in Massachusetts.
Pharmacy technician national certification by PTCB or ExCPT is required.
Excellent English oral and written communication skills.
Strong phone skills.
Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients.
Ability to explain required information to customers in a comprehensible manner.
Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations.
Highly proficient in Microsoft Office particularly Excel and Word.
Ability to quickly learn other applications (such as SDK, SCM, Logician, NEHEN Trizetto, EWS, EPIC, etc.,) and able to extract relevant information.
Ability to perform work accurately and pay attention to details.
Ability to perform basic mathematical functions (addition, subtraction, multiplication, division, ratios/proportions).
Ability to be self-directed, multi-task, prioritize essential duties and meet deadlines.
Organized, high-integrity, attention to detail, dependable, quality focus, and empathetic, good listener/communicator.
Minimum of four years of related experience.

Nice To Haves

Certified Pharmacy Technician (CPhT) with extensive experience in all facets of pharmacy is preferred.
Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.

Responsibilities

Provide comprehensive service programs for patients requiring specialty drugs.
Work as part of an on-site pharmacy care team including Pharmacists, Pharmacy Technicians, and Pharmacy Liaisons.
Integrate with the clinical team to provide highly personalized service.
Drive better patient outcomes at a lower cost.
Actively promote the hospital’s objectives through direct coordination and commitment to the program’s goals.
Practice discretion and confidentiality as the position deals with highly sensitive and private data.
Adapt to changes in departmental needs, including offering assistance to other team members and adjusting assignments.