Medication In Hands Pharmacy Liaison - Yawkey Pharmacy

Boston Medical Center•Boston, MA

2d•Onsite

About The Position

Boston Medical Center (BMC) is a large and busy healthcare provider in New England, offering comprehensive medical services and emphasizing community-based care. As the largest safety-net hospital in the region, BMC is dedicated to providing excellent and accessible healthcare to all. It is also a primary teaching affiliate of Boston University School of Medicine and a founding partner of Boston HealthNet. BMC offers a specialty pharmacy service to manage the complex medication needs of its chronic patients. This service includes an on-site pharmacy with a dedicated care team comprising Pharmacists, Pharmacy Technicians, and Pharmacy Liaisons. The approach focuses on deep integration with clinical teams and personalized service to achieve better outcomes at a lower cost. BMC is looking for a motivated individual to join their specialty pharmacy management services team.

Requirements

Must be registered as a Pharmacy Technician with the Board of Pharmacy in Massachusetts.
Pharmacy technician national certification by PTCB or ExCPT is required.
Excellent English oral and written communication skills.
Strong phone skills.
Excellent interpersonal skills to provide superb personalized customer service and advocate for patients.
Ability to explain required information to customers in a comprehensible manner.
Cultural sensitivity and comfort with a wide range of social, racial, and ethnic populations.
Highly proficient in Microsoft Office, particularly Excel and Word.
Ability to quickly learn other applications (such as SDK, SCM, Logician, NEHEN Trizetto, EWS, EPIC, etc.) and extract relevant information.
Ability to perform work accurately and pay attention to details.
Ability to perform basic mathematical functions (addition, subtraction, multiplication, division, ratios/proportions).
Ability to be self-directed, multi-task, prioritize essential duties, and meet deadlines.
Ability to actively promote the hospital’s objectives through direct coordination and commitment to the program’s goals.
Organized, high-integrity, attention to detail, dependable, quality focus, and empathetic.
Good listener/communicator.
Must practice discretion and confidentiality.
Flexibility to adapt to changes in departmental needs.

Nice To Haves

Certified Pharmacy Technician (CPhT) with extensive experience in all facets of pharmacy is preferred.
Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.

Responsibilities

Provide comprehensive service programs for patients requiring specialty drugs.
Work as part of an on-site pharmacy care team including Pharmacists, Pharmacy Technicians, and Pharmacy Liaisons.
Integrate with the clinical team to provide highly personalized service.
Drive better patient outcomes at a lower cost.
Manage complex medication needs of chronic patients.
Offer assistance to other team members and adjust assignments as needed.
Practice discretion and confidentiality when dealing with sensitive patient data.