Medication Access Coordinator

Jordan Valley Health • Springfield, MO

2d

About The Position

The Medication Access Coordinator is a clinical population health team member embedded in a primary care clinic. The coordinator works directly with patients during scheduled healthcare visits to support medication adherence, pharmacy access, and continuity of medication therapy. The role identifies medication-related barriers, confirms preferred pharmacies, assesses access and adherence concerns, and facilitates communication among patients, pharmacies, pharmacists, and the healthcare team.

Working under the direction of the healthcare team and within the scope of practice applicable to pharmacy technicians and organizational policies, the coordinator supports access to medications prescribed during clinic visits. The position does not independently provide medication therapy recommendations, diagnose conditions, alter medication regimens, or make clinical decisions; issues requiring clinical assessment are referred to a pharmacist or appropriate healthcare provider.

Jordan Valley Health is a mission-driven organization providing primary medical, dental, vision, and behavioral health services to underserved communities. Its mission is to improve community health through access and relationships.

Requirements

• Current pharmacy technician registration or licensure as required by state law, or ability to obtain a pharmacy technician license.

Nice To Haves

• High school diploma or GED.
• Pharmacy technician experience in a community, ambulatory, specialty, or healthcare setting.
• Experience in an ambulatory care, primary care, FQHC, specialty pharmacy, or population health environment.
• Experience with medication adherence programs.
• Experience with electronic health records, particularly Epic.
• National pharmacy technician certification (CPhT).

Responsibilities

• Meet with patients during clinic appointments to discuss medication use, adherence, access, and pharmacy preferences.
• Obtain and verify patients’ preferred pharmacies and assess whether those pharmacies meet their medication access needs.
• Identify medication adherence barriers, including cost, transportation, pharmacy location or hours, medication availability, refill difficulties, insurance or coverage concerns, and difficulty obtaining medications.
• Encourage patients to discuss medication concerns with a pharmacist, provider, or other appropriate healthcare team member; reinforce taking medications as prescribed without providing independent clinical recommendations.
• Help patients understand pharmacy processes, including prescription transfers, refill requests, and medication pickup or delivery options, including MyChart and pharmacy mobile applications.
• Collect and verify medication information during clinical visits as permitted by organizational policy; compare patient-reported information with available medication lists and identify discrepancies for clinician review.
• Document adherence concerns, pharmacy preferences, interactions, interventions, and outreach in the electronic health record; identify outdated, duplicate, or potentially inaccurate medication information for clinician review.
• Participate in the interdisciplinary care team and communicate relevant medication access and adherence concerns to pharmacists, providers, nurses, care managers, and other team members.
• Escalate clinical medication questions, adverse effects, therapeutic concerns, and other issues outside the coordinator’s scope to a pharmacist or appropriate provider.
• Support pharmacist-led medication management and population health initiatives, including identifying patients who may benefit from pharmacist intervention or additional medication-related support.
• Coordinate with community, specialty, mail-order, and clinic pharmacies as appropriate; assist with prescription routing and pharmacy-to-pharmacy communication according to organizational procedures.
• Collaborate with the pharmacy benefits coordinator on insurance barriers, prior authorization support, specialty medication access, and patient assistance programs.
• Assist with resolving non-clinical medication access barriers and follow up with patients, providers, and pharmacies on identified issues when appropriate.
• Conduct telephone or other approved outreach regarding medication access, pharmacy coordination, refills, and previously identified adherence barriers; follow up on unresolved issues and document outreach and outcomes.
• Assist with targeted outreach programs intended to improve medication adherence and reduce medication-related gaps in care.
• Track pharmacy preferences, access barriers, interventions, and follow-up activities according to departmental workflows; assist leadership with performance metric tracking.
• Perform other duties as assigned, consistent with applicable pharmacy technician regulations, organizational policies, and established clinical workflows.

Benefits

• Medical and prescription drug coverage with three plan options through UnitedHealthcare’s Choice Plus network, including access to Teladoc telemedicine.
• Health Savings Account for employees enrolled in the High Deductible Plan, with employer contributions and tax advantages.
• Healthcare and dependent care Flexible Spending Accounts.
• Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
• Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Basic life and AD&D insurance at no cost, with the option to purchase additional coverage.
• Long-term and short-term disability insurance.
• Free confidential Employee Assistance Program support, including counseling and crisis intervention.
• Optional critical illness, accident, hospital care, and pet insurance through MetLife.
• Pay on demand.
• Nine paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed