Medication Access Coordinator

Jordan Valley Health • Springfield, MO

6h • Onsite

About The Position

The medication access coordinator is a clinical population health team member embedded within the primary care clinic who works directly with patients during scheduled healthcare visits to support medication adherence, pharmacy access, and continuity of medication therapy. The medication access coordinator meets with patients in the exam room or other appropriate clinical setting to identify medication-related barriers, confirm the patient's preferred pharmacy, assess access and adherence concerns, and facilitate communication between the patient, pharmacy, pharmacist, and healthcare team. This position serves as an important connection between the clinic, patient, and pharmacy, helping ensure that medications prescribed during a visit can be accessed, obtained, and taken as intended. The medication access coordinator works under the direction of the healthcare team (including clinical pharmacists, providers, etc.) and within the scope of practice applicable to pharmacy technicians and organizational policies.

Requirements

• Current pharmacy technician registration/licensure as required by state law or ability to obtain pharmacy technician license required.

Nice To Haves

• High school diploma or GED preferred.
• Pharmacy technician experience in a community, ambulatory, specialty, or healthcare setting preferred.
• Experience working in an ambulatory care, primary care, FQHC, specialty pharmacy, or population health environment preferred.
• Experience with medication adherence programs preferred.
• Experience working with electronic health records, particularly Epic preferred.
• National pharmacy technician certification (CPhT) preferred.

Responsibilities

• Support patient care by meeting with patients during clinic appointments to discuss medication use, adherence, access, and pharmacy preferences.
• Obtain and verify the patient's preferred pharmacy and identify whether the pharmacy meets the patient's medication access needs.
• Identify common barriers to medication adherence, including: Cost or affordability, Transportation, Pharmacy location or hours, Medication availability, Refill difficulties, Insurance or coverage concerns, Difficulty obtaining medications, Medication-related confusion or other barriers identified by the patient.
• Encourage patients to discuss medication concerns with their pharmacist, provider, or other appropriate member of the healthcare team.
• Reinforce the importance of taking medications as prescribed without providing independent clinical recommendations outside the coordinator’s scope.
• Assist patients with understanding pharmacy-related processes, including prescription transfers, refill requests, and medication pickup or delivery options, including but not limited to MyChart and pharmacy mobile application.
• Assist with collection and verification of medication information during the patients' clinical visits, as permitted by organizational policy.
• Compare patient-reported medication information with available medication lists and identify discrepancies for pharmacist or provider review.
• Document patient-reported medication adherence concerns and pharmacy preferences in the electronic health record.
• Support medication list accuracy by identifying outdated, duplicate, or potentially inaccurate information for review by an appropriately licensed clinician.
• Participate as a member of the interdisciplinary care team.
• Communicate relevant medication adherence and access concerns to pharmacists, providers, nurses, care managers, and other members of the healthcare team.
• Escalate clinical medication questions, adverse effects, therapeutic concerns, or other issues outside the coordinator’s scope to the pharmacist or appropriate provider.
• Support pharmacist-led medication management and population health initiatives.
• Assist with identifying patients who may benefit from pharmacist intervention or additional medication-related support.
• Confirm the patient's preferred dispensing pharmacy during clinic visits.
• Coordinate with community, specialty, mail-order, and clinic pharmacies as appropriate.
• Assist with prescription routing and pharmacy-to-pharmacy communication in accordance with organizational procedures.
• Identify situations in which a patient's current pharmacy may create barriers to timely medication access through thoughtful questions and listening to the patient’s needs.
• Collaborate with the pharmacy benefits coordinator to identify insurance barriers, prior authorization support, specialty medication access, and patient assistance programs.
• Communicate pharmacy access concerns to the pharmacist, provider, and appropriate clinic team members.
• Assist with resolving non-clinical medication access barriers.
• Follow up with patient, provider, and pharmacy on identified pharmacy-related issues when appropriate to ensure complete resolution.
• Conduct telephone or other approved outreach to patients regarding medication access, pharmacy coordination, refills, or previously identified adherence barrier.
• Follow up on unresolved pharmacy access issues.
• Assist with targeted outreach programs designed to improve medication adherence and reduce medication-related gaps in care.
• Document outreach activities, patient responses, and resolution of identified barriers.
• Accurately document patient interactions and interventions in the electronic health record.
• Track pharmacy preferences, medication access barriers, and interventions as defined by departmental workflows.
• Maintain accurate records of completed interventions and follow-up activities.
• Assist leadership with tracking performance metrics related to medication access and adherence.
• The medication access coordinator performs duties consistent with applicable pharmacy technician regulations, organizational policies, and established clinical workflows.
• The position does not independently provide medication therapy recommendations, diagnose medical conditions, alter medication regimens, or make clinical decisions. Questions or concerns requiring clinical assessment are referred to the pharmacist or appropriate healthcare provider.
• All other duties as assigned.

Benefits

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
• Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
• Dental and Vision Coverage: Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
• Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Life and DIsability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
• Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
• Pay on Demand Available
• Nine paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED