Medication Access Coordinator

ALLIANCE HEALTHCARE SERVICES, INC•Memphis, TN

About The Position

Responsible for facilitating patient access to medications through manufacturer patient assistance programs, medication affordability resources, and organization-wide drug sample management. Coordinates enrollment, renewals, medication access, inventory oversight, compliance, and distribution activities to improve patient outcomes and reduce barriers to care.

Requirements

High School Diploma required
Strong organizational, communication, and computer skills required.

Nice To Haves

Associate degree preferred
Pharmacy Technician certification preferred
Two years of experience in healthcare, pharmacy, benefits coordination, patient access, or related field preferred.

Responsibilities

Screen and enroll eligible patients in Patient Assistance Programs (PAPs).
Assist with applications, supporting documents, renewals, and follow-up activities.
Educate patients regarding medication access options and eligibility requirements.
Coordinate with providers, pharmacies, pharmaceutical manufacturers, and support programs.
Monitor application approvals, denials, and medication delivery status.
Maintain accurate records and ensure HIPAA compliance.
Track program outcomes, medication cost savings, and enrollment metrics.
Prepare reports and support audits and quality improvement initiatives.
Oversee the organizational drug sample program.
Receive, track, store, and audit medication samples.
Monitor inventory levels, expirations, recalls, and replenishment needs.
Maintain sample accountability and chain-of-custody records.
Develop and maintain standard operating procedures for sample management.
Coordinate distribution of approved medication samples to patients throughout the organization.
Verify patient eligibility and provider authorization.
Document all distributions in required tracking systems and patient records.
Collaborate with providers, nursing staff, and pharmacy personnel to ensure appropriate use.
Assist patients transitioning from samples to long-term coverage or assistance programs.
Maintain compliance with agency policies, program requirements, payer expectations, and applicable regulatory standards; monitor and respond to agency communications and email within expected timeframes; and demonstrate professionalism, accountability, teamwork, respectful communication, and alignment with Alliance Healthcare Services’ values and commitment to high-quality client care.
Complete all required trainings, meetings, documentation, and compliance requirements within established timeframes.
Perform other duties as assigned.