About The Position

Join eHealth in creating a better way to guide consumers through their health insurance and related options. This role supports clients by taking inbound calls and providing clear, consultative guidance over the phone, advising on Medicare Supplement and Ancillary Health Insurance options. These products include standalone Dental/Vision, DVH, Hospital Indemnity plans, and Final Expense insurance. In addition to inbound calls, you will complete proactive outbound follow-up with prospects and existing clients, managing your sales pipeline, servicing your book of business, and following up on referrals. Licensing profiles will include all 50 states and a wide range of top regional and national carriers. Success is performance-based, measured by meeting or exceeding approved major medical and ancillary application goals, maintaining compliance standards, and member retention.

Requirements

  • 2 years Sales or contact center experience with Medicare Supplement products.
  • Proficient at underwritten process and qualifying beneficiaries.
  • Thorough understanding of State and Federal GI rights.
  • Ability to obtain your resident state health insurance license or currently possess an active health insurance license.
  • Align with eHealth’s mission and demonstrate our values in your behaviors, practices, and decisions.
  • Ability to work between the hours of 6 am to 6 pm PST.
  • Undergo extensive background checks, including lifetime criminal background and credit history reports.

Responsibilities

  • Handle inbound sales calls and complete proactive outbound follow-up for pipeline, books of business, and referrals.
  • Work a scheduled shift between 6:00 a.m. and 6:00 p.m. PST, Monday through Friday.
  • Be available to work overtime, weekends, and holidays as needed.
  • Maintain required attendance, schedule adherence, and conformance standards.
  • Perform all job responsibilities in a fully compliant manner.
  • Participate in Carrier training and provide feedback on plans and products.
  • Demonstrate proficiency across all performance measures, including Compliance and product knowledge.
  • Drive sales and revenue by helping customers make informed healthcare decisions over the phone.
  • Meet or exceed monthly and quarterly sales performance goals.
  • Remain current on products and processes in a multi-product environment.
  • Abide by the Centers for Medicare and Medicaid Services (CMS) Medicare Marketing Guidelines and company policies and procedures.

Benefits

  • Competitive base pay plus uncapped commission incentives
  • Paid training
  • Ongoing support and resources
  • Medical benefits after 90 days of employment
  • Cell phone and internet reimbursement
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