Remote Medicare Member Advocate June 2026

Blue Cross Blue Shield of Massachusetts • Hingham, MA

8d • Remote

About The Position

As a Medicare Member Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission of the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. You will be the attentive ear and friendly voice that guide members to the answers they need, and explain their medical and dental packages, reinforcing our unwavering commitment to excellent service. This is a rapidly evolving, unscripted service center environment where no two members, problems, or resolution journeys are the same. You will be scheduled for 37.5 hours/week, spending the majority of each week taking calls with members, with specific time dedicated to learning and development, and research in support of career growth and development. We offer supportive remote working opportunities.

Requirements

• High school diploma or equivalent required.
• 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.
• Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software.
• Qualified candidates from the New England region- MA, CT, RI, NH, ME and VT only.
• Frequent speaking, being on the phone with our Medicare Members, using a headset in a quiet environment, and long periods of sitting and working at a computer.
• Responsible for establishing an appropriate physical work environment that is ergonomically comfortable and suited to the specific work being conducted, which includes ensuring that the environment is free from conditions likely to cause interruption or that would distract an associate from performing their job.
• All associates working remotely will be required to adhere to BCBSMA’s Remote Worker Guidelines, including video participation in trainings and meetings.

Nice To Haves

• Experience in rapidly evolving, unscripted service-first environments highly preferred.

Responsibilities

• Guide members to the answers they need.
• Explain medical and dental packages to members.
• Reinforce the company's unwavering commitment to excellent service.
• Take calls with members.
• Dedicate time to learning and development.
• Conduct research in support of career growth and development.

Benefits

• Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others!
• Paid holidays, vacation, personal, and wellness time.
• Internal career pathing with individual mentorship, networking and events.
• Access to internal career growth opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED