Medicare Member Ambassador

Blue Cross and Blue Shield of North Carolina

2d • Hybrid

About The Position

Blue Cross NC is seeking enthusiastic Blue Cross NC Medicare Advantage members to join our team as Member Ambassadors to help us connect with and support our community. As a Member Ambassador for our Medicare Advantage Health Plan, you will play a crucial role in representing Blue Cross NC at community events and supporting both potential and existing members. Your personal experience with our health plan will be invaluable in building trust and rapport with other Medicare-eligible peers. You will work closely with local insurance agents, aid at sales events, and advocate for members who need help navigating their benefits.

Requirements

• Must be a current member of our Blue Medicare Advantage plan.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including some evenings and weekends.
• Reliable transportation to attend various community events and sales meetings.
• Comfortable with email communication and online module training.

Nice To Haves

• Friendly, approachable, and possess an empathetic demeanor.
• Passionate about helping others and advocating for their needs.
• Previous customer service experience in related field. (ie. Hospitality, Banking, Healthcare)
• Experience working within Tribal communities is a plus but not required.

Responsibilities

• Support Blue Cross NC at Community Events: Assist our cross-department company volunteers and sales reps during various community outreach events, helping to set up, engage with attendees, ensuring a welcoming and informative environment for all attendees.
• Share Personal Experiences: Use your personal journey and satisfaction with our health plan to authentically connect with potential members and encourage them to consider our plan/plans.
• Member Support: Help existing members connect with member services for any questions or issues they might encounter, ensuring they receive the support they need.
• Advocate for Members: Act as a liaison and advocate for members experiencing issues with their health plan, ensuring their concerns are addressed promptly and effectively.

Benefits

• Paid hourly wage
• Flexible part-time schedule
• Opportunity to make a meaningful impact in your community
• Training and support from our experienced team
• Networking opportunities with professionals in the healthcare space and other health plan members like you
• Annual Incentive Bonus
• 401(k) with employer match
• Paid Time Off (PTO)
• Competitive health benefits and wellness programs

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed