Remote - Member Advocate

Blue Cross Blue Shield of Massachusetts • Hingham, MA

2d • Remote

About The Position

Ready to help us transform healthcare? Bring your true colors to blue. At Blue Cross Blue Shield of Massachusetts, our company promise is to always put our members first. Our mission is the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. As a Member Service Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission.

Member Advocates work in a structured and supportive service center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career with impact to millions of Americans. This is a fast-paced, unscripted service center environment. No two members, problems, or resolution journeys are the same. As a Member Advocate, you’ll be available to our members when they need us most.

We offer supportive remote-working opportunities.

Requirements

• High school diploma or equivalent required.
• 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.
• Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software.
• Local to Eastern Standard time zone.
• Frequent speaking, being on the phone with our Members, using a headset in an environment free from distractions, and long periods of sitting and working at a computer.
• Establishing an appropriate physical work environment that is ergonomically comfortable and suited to the specific work being conducted, which includes ensuring that the environment is free from conditions likely to cause interruption or that would distract an associate from performing their job.
• Adherence to BCBSMA’s Hybrid Working Guidelines, including video participation in trainings and meetings.

Nice To Haves

• Experience in fast-paced, unscripted service-first environments highly preferred
• Bilingual capability highly desired

Responsibilities

• Guide members to the answers they need.
• Explain medical and dental packages.
• Reinforce our unwavering commitment to excellent service.
• Be available to our members when they need us most.
• Take calls with members, with specific time dedicated to learning and development, and research in support of career growth and development.

Benefits

• Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others!
• Paid holidays, vacation, personal, and wellness time.
• Internal career pathing with individual mentorship, networking and events.
• The ability to Drive Your Career, with access to internal career growth opportunities.
• Employee Resource Groups.
• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED