Medical Transition Specialist

Patient Engagement Advisors•Tampa, FL

11d•Onsite

About The Position

Patient Engagement Advisors (PEA) is seeking a full-time Transition Specialist to work onsite at AdventHealth Tampa. The role also performs duties as an alternate Logistics Transition Specialist. The Transition Specialist helps patients move successfully from the hospital to their next stage of care by arranging services, educating patients about discharge requirements, and connecting them with appropriate resources. This includes support with medications, follow-up care, nutrition, transportation, and assistance programs. The Logistics Transition Specialist delivers medications, nutrition products, kits, and other patient-care items to patients’ bedsides. The position works with prescribing clinicians and pharmacists to support medication affordability and successful delivery in accordance with standard operating procedures. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, onsite at AdventHealth Tampa. The posting also notes that team members may need to work a flexible or rotating schedule, including nights, weekends, and holidays, and may be required to work during inclement weather as directed by PEA and facility guidelines.

Requirements

High school education or equivalent.
Must be at least 18 years old.
At least 6 months of pharmacy technician experience, preferably retail, or 1 year of experience in a listed healthcare role or other healthcare or medical experience.
Ability to report onsite as scheduled.
Ability to stand, walk, and/or climb stairs for 8–10 hours daily.
Valid driver’s license in the state of employment and a clean driving record.
Ability to receive required vaccinations unless approved for an exemption.
Excellent interpersonal and communication skills to build trust and collaboration with patients, families, and multidisciplinary providers.
Ability to manage multiple complex patients and address diverse needs.
Ability to work in a fast-paced, rapidly changing environment and exercise creative problem-solving, sound judgment, and decision-making.
Professionalism and ability to contribute to a culture of creativity, productivity, communication, and learning.
Intermediate computer skills, including use of web-based tools such as point-of-sale, pharmacy information, and clinical or EMR systems.
Ability to use and navigate applications on an iPad.

Nice To Haves

Retail pharmacy experience is strongly preferred.
An associate or bachelor’s degree will be considered in the absence of healthcare experience.

Responsibilities

Schedule patients’ follow-up appointments and document them in Countdown to Discharge (C2D).
Arrange patient transportation as needed.
Deliver discharge prescription medications to patients’ bedsides.
Assist patients with medication affordability using PEA software and assistance programs, such as coupons, vouchers, and discount cards.
Coordinate home meal delivery services and connect patients with community resources as needed.
Deliver medication, nutrition product kits, medical supplies, and other patient-care items to patients’ bedsides.
Collect and document social determinants of health information for each patient offered services.
Pick up and deliver prescriptions and medical supplies accurately and promptly.
Ensure proper handling and storage of medications and supplies.
Obtain the signature of the person receiving a delivery and collect payments in accordance with applicable policies and procedures.
Use C2D and other applications appropriately to document completed activities and fulfill patient needs.
Meet KPI “Scheduled” goals.
Participate in hospital-specific rounds and huddles, sharing relevant information and collaborating with the clinical care team and hospitalists.
Submit a “Wow Story” to the Supervisor at intervals requested by PEA Leadership, describing an exceptional patient-care experience.