Medical Transition Specialist

Patient Engagement Advisors•Tampa, FL

3d•Onsite

About The Position

Patient Engagement Advisors (PEA) is seeking a full-time Transition Specialist to work onsite at AdventHealth Carrollwood. The role also performs alternate Logistics Transition Specialist duties in the local area, including logistics courier work. PEA provides a vehicle for logistics courier duties only. The Transition Specialist helps patients successfully move from the hospital to their next stage of care. This includes arranging services, explaining discharge requirements such as medications, follow-up care, nutrition, transportation, and assistance programs, and connecting patients with resources. The Logistics Transition Specialist delivers medications, nutrition products, kits, and other patient-care items to patients’ homes or other hospital locations for handoff. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with availability to work until 5:30 p.m. as needed. The position is onsite at AdventHealth Carrollwood and in the local area for courier duties. The role may require a flexible or rotating schedule, including nights, weekends, and holidays, and work during inclement weather as directed by PEA and facility guidelines. The position requires standing, walking, and/or climbing stairs for 8–10 hours daily.

Requirements

High school education or equivalent.
Must be at least 18 years old.
At least 6 months of pharmacy technician experience, preferably retail pharmacy; or 1 year of experience as a medical assistant, patient care technician, patient care coordinator, clinic front desk associate, nursing assistant, home health aide, or in other healthcare or medical work.
Valid driver’s license in the state of employment and a clean driving record; must maintain a valid, clean driving record.
Ability to report onsite as scheduled and stand, walk, and/or climb stairs for 8–10 hours daily.
Ability to receive required vaccinations, unless approved for an exemption.
Excellent interpersonal skills and ability to build trust and collaborate with patients, families, and multidisciplinary providers.
Excellent communication skills to support patient understanding and engagement.
Ability to manage multiple complex patients and address diverse needs.
Ability to work in a fast-paced, rapidly changing environment and demonstrate creative problem-solving, sound judgment, and decision-making.
Professional conduct and the ability to represent PEA positively.
Intermediate computer skills, including use of web-based tools such as point-of-sale, pharmacy information, and clinical/EMR systems, and ability to navigate applications on an iPad.
Ability to work a flexible and/or rotating schedule, potentially including nights, weekends, and holidays, and to work during inclement weather as directed by PEA and facility guidelines.

Nice To Haves

Retail pharmacy experience is strongly preferred.
Other related healthcare, hospital, or medical experience will be considered.
An associate or bachelor’s degree will be considered in the absence of healthcare experience.

Responsibilities

Schedule patients’ follow-up appointments and document them in Countdown to Discharge (C2D).
Arrange patient transportation as needed.
Deliver discharge prescription medications to patients’ bedsides.
Assist patients with medication affordability and use PEA software and assistance programs, including coupons, vouchers, and discount cards, to help provide savings and value.
Coordinate home meal delivery services and connect patients with community resources as needed.
Deliver medications, nutrition products, kits, prescriptions, medical supplies, and other patient-care items to patients’ homes or other hospital locations for handoff.
Collect and document social determinants of health information for every patient offered services.
Ensure accurate and timely pickup and delivery of prescriptions and medical supplies, and ensure proper handling and storage of medications and supplies.
Obtain the receiving person’s signature and collect payments in accordance with applicable policies and procedures.
Use C2D and other applications appropriately to document completed activities and fulfill patient needs.
Meet KPI “Scheduled” goals and ensure follow-up appointments are documented in C2D.
Participate in hospital-specific rounds and huddles, sharing critical information and collaborating with the clinical care team and hospitalists.
Submit “Wow Story” accounts of exceptional patient-care experiences at intervals requested by PEA leadership.
Work with prescribing clinicians and pharmacists to support medication affordability and successful medication delivery in accordance with Standard Operating Procedures.