Medical Transition Specialist

Patient Engagement Advisors•Tampa, FL

12d•Onsite

About The Position

Patient Engagement Advisors (PEA) is seeking a full-time Transition Specialist to work onsite at AdventHealth Tampa. The role also performs duties as an alternate Logistics Transition Specialist. The scheduled hours are Monday through Friday, 8:00 AM to 4:30 PM, onsite at AdventHealth Tampa. The Transition Specialist helps patients successfully move from the hospital to their next stage of care. This includes arranging services, educating patients about discharge needs such as medications, follow-up care, nutrition, transportation, and assistance programs, and connecting them with resources. Logistics Transition Specialist duties include delivering medications, nutrition, product kits, and other patient-care items to patients’ bedsides, as needed. The position works with prescribing clinicians and pharmacists to support medication affordability and successful delivery in accordance with standard operating procedures. It also involves collecting social determinants of health information, documenting activities in PEA software, Countdown to Discharge (C2D), and other applications, and collaborating with hospital care teams. PEA describes the role as patient-facing and collaborative, with opportunities for career growth and development. The company says it aims to improve patient experiences and clinical outcomes through patient engagement.

Requirements

High school education or equivalent required.
Must be at least 18 years old.
At least 6 months of pharmacy technician experience, preferably retail, or 1 year of experience as a medical assistant, patient care technician, patient care coordinator, clinic front desk associate, nursing assistant, home health aide, or in other healthcare or medical work.
A valid driver’s license in the state of employment and a clean driving record.
Ability to report onsite as scheduled and to stand, walk, and/or climb stairs for 8–10 hours daily.
Ability to receive required vaccinations unless an exemption is approved.
Excellent interpersonal skills and ability to build trust and collaboration with patients, families, and multidisciplinary providers.
Excellent communication skills to support patient understanding and engagement.
Ability to manage multiple complex patients and address diverse needs.
Ability to work in a fast-paced, rapidly changing environment.
Creative problem-solving ability and sound judgment and decision-making skills.
Ability to maintain professionalism and positively represent PEA internally and externally.
Intermediate computer skills.
Ability to use web-based tools, including point-of-sale, pharmacy information, and clinical/EMR systems, and navigate applications on an iPad.
Ability to work a flexible and/or rotating schedule, including nights, weekends, and holidays, and during inclement weather as directed by PEA and facility guidelines.

Nice To Haves

Retail pharmacy experience is strongly preferred.
Other related healthcare, hospital, or medical experience will be considered.
An associate’s and/or bachelor’s degree will be considered in the absence of healthcare experience.

Responsibilities

Schedule patients’ follow-up appointments.
Arrange transportation for patients as needed.
Deliver discharge prescription medications to patients’ bedsides.
Assist patients with medication affordability.
Coordinate home meal delivery services for patients.
Connect patients with community resources as needed.
Deliver medications, nutrition product kits, and other patient-care items to patients’ bedsides as needed.
Collect and document social determinants of health information for patients offered services.
Pick up and deliver prescriptions and medical supplies accurately and on time.
Ensure proper handling and storage of medications and supplies.
Obtain the signature of the person receiving a delivery.
Collect payments and follow related policies and procedures.
Use PEA software and assistance programs, including coupons, vouchers, and discount cards, to provide patient savings and value.
Use Countdown to Discharge (C2D) and other applications to document completed activities and fulfill patient needs.
Meet scheduled KPI goals and ensure follow-up appointments are documented in C2D.
Participate in hospital-specific rounds and huddles, sharing relevant information and collaborating with clinical care teams and hospitalists.
Submit a “Wow Story” to a supervisor at intervals requested by PEA Leadership, describing an exceptional patient-care experience.
Work with prescribing clinicians and pharmacists to support medication affordability and successful delivery in accordance with standard operating procedures.
Perform alternate Logistics Transition Specialist duties as needed.