Medical Technician

360care•Harrisburg, PA

18h

About The Position

The Medical Technician assists physicians at assigned long-term care facilities with audiology, optometry, podiatry, and behavioral health care. The role supports providers during visits and helps maintain patient flow, clinical records, medical equipment, and supplies. It requires travel to and from assigned medical facilities, potentially within a 1.5-hour travel radius, and travel may be required up to 100% of the time. The technician works in a medical office capacity provided by the facility, helps ensure a positive patient experience, and communicates with patients, family members, providers, facility staff, and branch office staff. The position requires confidentiality and compliance with HIPAA, OSHA, PHI, and company compliance policies. Employment offers are conditional on successfully completing a background investigation and drug screen.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completion and passage of a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to patients’ and doctors’ needs.
Strong knowledge of medical terminology.
Ability to multitask, pay attention to detail, and demonstrate exceptional customer service.
Ability to travel to assigned medical facilities, up to 100% of the time.
Ability to meet the physical demands of the role, including standing, walking, pushing, stooping, and pushing patients in wheelchairs; lifting requirements vary by specialty.
Corrected vision and hearing within a normal range.
Legal authorization to work in the United States.
Successful completion of a background investigation and drug screen as a condition of employment.

Responsibilities

Assist the doctor promptly and courteously.
Prepare charts for scheduled patients before each visit.
Verify and maintain accurate clinical records, charts, and medical histories in electronic medical records (EMR), and ensure documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and coordinate with the branch office to optimize schedules and reporting.
Coordinate patient flow with facility staff during visits; tasks may include removing patients’ socks and shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges to the appropriate provider accurately and promptly.
Care for and clean medical equipment at the end of each visit.
Audit medical supply stock, anticipate supply needs, and place and expedite orders.
Prepare supplies efficiently to minimize waste and duplication.
Ensure medical equipment works properly by completing preventive maintenance and following manufacturers’ instructions.
Clean the service area used at the facility before departing.
Provide customer service and communicate effectively with patients, family members, providers, facility personnel, and staff.
Respond to patient inquiries promptly and document conversations in the EMR.
Travel to and from assigned medical facilities, up to 100% of the time.
Support and comply with the company compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and follow HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other duties as assigned.