Medical Technical Writer

Giving Home Health Care•Austin, TX

9d•Hybrid

About The Position

The Medical Technical Writer is responsible for developing accurate, comprehensive, and compelling medical and claims documentation that supports patients in obtaining appropriate healthcare services, benefits, and approvals. This role translates complex medical information into clear, well-supported narratives and documentation for claims, durable medical equipment (DME), and Home Health Care (HHC) requests. The Medical Technical Writer plays a critical role in supporting successful claim outcomes by reviewing medical records, identifying relevant conditions and supporting evidence, and ensuring documentation accurately reflects medical necessity. The role also promotes patient confidence and engagement through timely, professional, and compassionate communication with patients, healthcare professionals, and other stakeholders.

Requirements

Strong proficiency in Microsoft Office Suite, including Word and Excel.
Ability to research, interpret, and apply relevant health science literature and clinical information.
Strong written communication and medical documentation skills.
Ability to analyze complex medical information and synthesize it into concise, well-organized narratives.
Strong attention to detail and ability to identify inconsistencies, missing information, and documentation opportunities.
Proficiency in Microsoft Office Suite and other relevant software is required.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Biology, Nursing, Epidemiology, Public Health, or a related field preferred.
Experience reviewing medical records and translating clinical information into clear written documentation preferred.
Familiarity with healthcare benefits, claims processes, or government healthcare programs preferred.
Knowledge of the Department of Energy Employees Occupational Illness Compensation (DEEOIC) Program is preferred.
Familiarity with healthcare programs and benefits, particularly the Department of Energy Employees Occupational Illness Compensation (DEEOIC) program, is preferred.

Responsibilities

Prepare high-quality medical documentation: Draft clear, accurate, and persuasive Letters of Medical Necessity (LMNs), medical narratives, claims documentation, and other supporting materials in accordance with applicable requirements and organizational standards.
Manage a high-volume workload: Effectively prioritize and manage multiple claims and documentation requests while consistently producing approximately 50–60 letters per month and meeting established quality, productivity, and turnaround-time expectations.
Conduct comprehensive medical record reviews: Review patient records to identify relevant diagnoses, conditions, treatments, functional limitations, and other clinical information that may support HHC, DME, and claim requests.
Translate clinical information into compelling documentation: Apply knowledge of health sciences and relevant medical literature to develop well-supported documentation that clearly establishes medical necessity and addresses applicable claim or benefit requirements.
Support successful claim outcomes: Ensure documentation is complete, accurate, and aligned with applicable program requirements to facilitate timely review and approval of claims, HHC services, DME, and other eligible benefits.
Advocate through accurate documentation: Ensure LMNs and supporting documentation appropriately capture all documented and eligible medical conditions and related needs, supporting the maximum allowable services, hours, and benefits consistent with medical necessity and applicable program guidelines.
Collaborate with stakeholders: Communicate effectively with patients, healthcare professionals, internal teams, and other stakeholders to obtain necessary information, resolve documentation gaps, and support successful claim progression.
Promote patient engagement and satisfaction: Provide timely, accurate, professional, and compassionate communication that helps patients understand the documentation process and maintain confidence throughout the claims process.
Maintain documentation quality and compliance: Ensure all written materials are accurate, professionally presented, appropriately supported by the medical record, and consistent with organizational policies, procedures, and applicable requirements.

Benefits

Paid company-recognized holidays.
Floating Holiday – Additional paid time off to use for a day of personal significance or choice.
Birthday Holiday – A paid day off to celebrate your birthday.
$100 monthly cellphone reimbursement.
$150 annual reimbursement that may be used toward eligible expenses such as gym or fitness memberships, Costco or Sam’s Club memberships, Amazon Prime, and other qualifying lifestyle expenses.
Access to personalized mental health and wellness resources for employees and their eligible dependents.
Financial support for eligible educational and professional development opportunities.
Confidential resources and support for personal, family, and workplace-related needs.
Recognition programs designed to celebrate employee contributions, achievements, and milestones.
Company-provided snacks and drinks available daily in the office kitchen.
Paid vacation and sick time to support rest, personal needs, and overall well-being.
Comprehensive benefit options designed to meet a variety of employee and family needs.
Employer-paid short-term disability coverage.
Employer-paid long-term disability coverage.
Retirement savings program with employer matching contributions, subject to plan terms.
The opportunity to grow your career and contribute to a rapidly expanding organization.
The opportunity to make a meaningful difference in the lives of patients and their families while working alongside a dedicated and compassionate team.