Medical Support Specialist

Onsite Innovations LLC•Elkton, MD

11h•$24 - $27•Onsite

About The Position

Concentra is hiring an experienced, self-driven Medical Assistant for a full-time, onsite position at an onsite healthcare clinic located at a client’s site in Elkton, Maryland. The Medical Support Specialist (MSS) performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility areas as needed, including registration and referral management. The role calls for efficient, accurate one-on-one patient care in a fast-paced environment and a welcoming, respectful, and skillful approach to delivering quality clinical care and a positive patient experience. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. The listed pay range is $24–$27 per hour. Duties may change at any time, with or without notice; this description is not a comprehensive list of all duties and responsibilities.

Requirements

High school diploma or GED.
Graduate of an accredited medical assistant program, preferably with completion of an externship; alternatively, at least one year of direct patient care experience as a medical assistant, or military medical specialist experience. Must meet credentials applicable in the state of employment.
At least six months of medical assistant experience, with knowledge of medical procedures and medical terminology.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Strong customer service skills and the ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Clear, professional verbal and written communication skills.
Teamwork focus and ability to maintain working relationships with colleagues at all levels.
Participation in initial and ongoing training as required.
Must obtain required Medical Support Specialist certifications, including drug screen collection, breath alcohol certification, and hair and oral fluids collection.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and experience entering data into various systems or applications.

Nice To Haves

Graduate of an accredited medical assistant program with completion of an externship.
CPR/First Aid Certification.
Working knowledge of state-specific occupational medicine requirements.
Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and perform required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies; clean rooms and equipment; and stock examination rooms.
Maintain and operate medical devices and equipment, including calibration and recordkeeping in accordance with current policies and procedures.
Notify the supervisor promptly when equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
Work with center leadership to assist with patient flow and volume.
Keep patients informed about expected wait times throughout their center visit.
Perform front- and back-office clerical tasks associated with patient care and proper recordkeeping, ensuring documentation is accurate.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multiline telephone system, and distributing employer results and paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.