Medical Support Program Manager

Terrestris Global Solutions • Bethesda, MD

9d • Onsite

About The Position

Terrestris is seeking a Medical Support Program Manager to oversee the National Institutes of Health’s (NIH) Medical Support Assistant Services at the Mark O. Hatfield Clinical Research Center in Bethesda, MD. At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective. As the Medical Support Program Manager, you will manage the administrative and patient support operations that help clinical care and research activities run efficiently. You will supervise medical support staff, coordinate patient scheduling and records processes, ensure compliance with NIH policies, and improve workflow and customer service for patients, providers, and research teams. This role helps ensure the clinical center operates smoothly while supporting high-quality patient care and medical research. Normal working hours for this position will be from 7:00 AM until 4:00 PM, Monday thru Friday. This position is contingent upon award of contract.

Requirements

• Authorization to work in the United States permanently without sponsorship.
• A High school diploma or GED.
• A minimum of (1) year of experience in a healthcare setting working directly with patients.
• Basic medical terminology knowledge.
• Experience managing similar programs.
• Strong communication, staffing management, training oversight, customer service, and supervisory skills.

Responsibilities

• Monitor staffing coverage and attendance.
• Coordinate recruitment and onboarding.
• Coordinate orientation and training.
• Implement sign-in tracking systems.
• Attend meetings with stakeholders.
• Conduct performance evaluations.
• Review and approving timecards.
• Produce reports.
• Support Medical Support Assistant functions as necessary, such as scheduling, patient admissions, patient records, and clinical support.

Benefits

• health benefits
• financial benefits
• retirement benefits
• paid leave
• professional development
• tuition assistance
• work-life programs
• award programs acknowledge employees for exceptional performance and superior demonstration of our service standards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED