Memory Support Program Manager

HumanGood • Los Altos, CA

11d • Onsite

About The Position

The Memory Support Program Manager coordinates the memory support program to ensure that the physical, social & emotional needs of the residents and their families are met. As a representative and team member of the company, this position is expected to present oneself in a manner that reflects professionalism and ensures resident satisfaction.

Requirements

• Must have at least 3 to 5 years prior related experience with people living with dementia and at least 1 year of supervision experience.
• High School Diploma or equivalent
• First Aid certified and CPR training required

Nice To Haves

• Bachelor Degree preferred
• Prefer 2+ years’ experience in assisted living management.

Responsibilities

• Keeps the HumanGood Memory Support Program Philosophy at the core of all planning and implementation of activities and care to meet the specific needs of residents.
• Supervises Team Members in the Memory Support; supervision includes management of work schedules, hiring, training, evaluating, employee development, coaching, discipline, salary increases, and adjustments.
• Leads by example and collaborates with Director of Community Life to ensure team members engage residents in programs.
• Collaborates with Clinical partners to coordinate resident moves and transfers within the Memory Support.
• Assure that resident profile is completed (prior to move-in preferable; no later than 3 business days after move-in) and shared with team members.
• Provides orientation for new residents and family members.
• Conduct and promote support and/ or educational groups for residents/ families.
• Communicates with resident family members in a respectful and caring manner and provides information regarding residents’ daily life as appropriate; uses tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations.
• Conducts Memory Support team member meetings, makes recommendations for training and communications and system improvements.
• Coordinates with Director of Assisted Living when significant changes of residents occur which may lead to level of care change or adjustment.
• Prepares and updates Level of Care Transfer Notice and Service Plans for Memory Support residents in collaboration with the Director of Wellness and Assisted Living.
• Monitors and focuses on non-pharmacological solutions of behavioral expressions; involves other team members, leaders, and CSC members as needed; coaches team members to provide behavioral interventions.
• Collaborates with Dining Team Members to ensure dignified dining experience.
• Maintains readiness for licensing and accreditation survey.
• Participates in Safely You Huddle Calls, reviews falls and responses to falls; ensures permission for Safely You is obtained from families (in agreement) and maintains documentation of permission.
• Ensures Wandergard system (when in place) functions per guidelines.
• Leads and/ or participates in resident related meetings (Resident Review Committee Meetings, Care Plan Meetings, Family Meetings, etc.).
• Completes required state training programs for Memory Support.
• Manage department budget including census targets and purchases supplies as needed.
• Attends in-service training workshops and meetings as required.
• Conducts work tasks safely and in compliance with the community safety program.
• Provides effective and courteous service to all residents, guests and team members.
• Promotes and protects the rights of residents.
• Responds to emergencies in a prompt, calm manner.
• Performs monthly safety audits and submits work orders as needed.
• Performs various related essential duties as required.

Benefits

• Health, Dental and Vision Plans
• 20 days of paid time off (increases with years of service), plus 7 company holidays
• 401(k) with up to 4% employer match and no waiting on funds to vest
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED