Medical Support Coordinator

Native American Community•Minneapolis, MN

13d

About The Position

NACC’s mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. This position works to support patient flow, support for clinical Providers, EMR documentation, and ensure a complete medical record for each patient.

Requirements

Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
Minimally 1-2 years experience working in clinical care environment, preferably ambulatory or community health center setting.
Computer skills required: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and EMR.
Acute attention to detail

Nice To Haves

Bi-lingual skills are a plus but not required.

Responsibilities

Facilitate preparation for patient pre-operative visits, including contacting patient to gather information, ensuring external records are received, and faxing note, EKG and other relevant labs.
Support clinical visits through the EMR note preparation for well exams, emergency room follow-up, prenatal visits, and patients establishing care.
Conduct follow-up with patients recently discharged from the hospital or emergency room to ensure patient receives follow-up care post-discharge.
Coordinate DME orders, follow-up, and documentation
Place orders into the EMR at the direction of the clinical provider
Review the patient schedule and ensure external documentation has been received including discharge summaries, newborn screening, specialty consultations, and advanced imaging.
Support administrative functions directed by the clinical provider and medical team including faxing paperwork, writing work/school notes, patient form completion, navigating community resources, and supporting completion of care gaps.
Conducts patient follow-up for gaps in care to schedule appointments or help patient navigate completion of the gap. Coordination may include phone contact, in-clinic contact, and use of the text message system. Examples of gaps in care include immunizations due, cancer screening follow-up, lab testing due, chronic disease appointment scheduling, and collection of patient clinical information.
Support medical team with miscellaneous administrative tasks.
Support provider peer review process through data entry, EMR review, and result aggregation.
Performs other related duties as assigned by management.