Medical Support Assistant

Aptive • Kansas City, MO

2d • Remote

About The Position

Medical Support Assistant (MSA) – Remote
Position Overview
We are seeking Medical Support Assistants (MSAs) to support Veterans Affairs (VA) scheduling and administrative operations for VISN 20 facilities. This is a remote position supporting clinics in Pacific Standard Time (PST) or Anchorage, Alaska time zones, regardless of your physical location.
Candidates must reside in one of the following metro areas:
Kansas City (KC Metro)
St. Louis, MO Metro
Memphis, TN Metro
This role is a critical part of the patient care team, providing frontline administrative and scheduling support to ensure timely, accurate, and high-quality service to Veterans.
Work Schedule
Monday – Friday
8:00 AM – 4:30 PM (PST or Alaska Time Zone)
Includes a 30-minute lunch and standard breaks
Federal holidays observed
(Note: Work hours are aligned to supported VA facilities, not candidate’s local time zone.)
Compensation
Hourly rates are based on candidate location:
Kansas City Metro: $21.19/hour
St. Louis Metro: $20.50/hour
Memphis Metro: $19.00/hour
Candidates applying from outside of these designated metro areas may be considered; however, hourly wages will differ based on location

Requirements

• High school diploma or equivalent
• Minimum 1 year of administrative, customer service, or healthcare support experience
• Strong communication skills (phone and written)
• Ability to work in a fast-paced, metrics-driven environment
• Proficiency with computers and data entry systems
• Ability to handle sensitive information in compliance with HIPAA and privacy standards
• Maintain ≥98% accuracy in documentation and data entry
• Meet productivity metrics (e.g., scheduling timeliness, call responsiveness)
• Provide professional, courteous, and Veteran-centered service at all times
• Resolve customer concerns within established timeframes

Responsibilities

• Schedule patient appointments and manage consults in accordance with VA timeliness standards (≤ 7 days)
• Provide high-quality customer service to Veterans, families, and staff
• Answer and manage incoming calls, inquiries, and appointment requests
• Maintain accurate patient records within VA systems (CPRS/EHRM)
• Conduct outreach to patients and providers for scheduling coordination
• Manage electronic waitlists, recalls, and consult tracking
• Verify and update patient demographic and insurance information
• Escalate scheduling or access issues per established procedures
• Collaborate with interdisciplinary healthcare teams across multiple facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees