Medical Support Assistant
About The Position
Spectrum Healthcare Resources is offering an exceptional opportunity for a Medical Support Assistant to support the National Institutes of Health (NIH) at the NIH Clinical Center in Bethesda, Maryland. This role is more than a typical front-desk position; it involves being the first human connection for patients receiving specialized care. The Medical Support Assistant directly supports groundbreaking medical research and provides comfort, clarity, and dignity to patients and families. This role is ideal for individuals who are compassionate, detail-oriented, and thrive in a fast-paced healthcare environment with a strong sense of purpose. The Patient Support Services Department (PSSD) is the front line of the NIH Clinical Center, responsible for exceptional customer service, patient registration, appointment coordination, and travel support. The Medical Support Assistant will act as a guide for patients and families navigating complex clinical research visits, ensuring accurate registration, smooth scheduling, clear communication, and a welcoming experience. This is a long-term, full-time position within a nationally respected healthcare setting.
Requirements
- High school diploma or GED required
- Proficiency in Microsoft Word and Excel
- Strong clerical and administrative skills (scheduling, data entry, records management)
- Excellent customer service skills with the ability to remain calm in high-volume, patient-facing environments
- Effective written and verbal communication in English
Nice To Haves
- Experience in a healthcare, clinical, or medical office environment.
Responsibilities
- Serve as the Face of NIH Clinical Center
- Manage Scheduling & Patient Flow
- Support Admissions & Patient Travel
- Provide Essential Clinical & Administrative Support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
