Medical Support Assistant (Patient Scheduling & Care Coordination)

International SOS Government Medical Services•Salt Lake City, UT

21h•$18 - $21•Hybrid

About The Position

Provide administrative support within an integrated outpatient healthcare setting serving Veterans at the Salt Lake City VA Medical Center. This role supports patient scheduling, care coordination, and electronic medical record workflows that contribute to efficient clinic operations and a positive patient experience. Working alongside interdisciplinary healthcare teams, the Medical Support Assistant helps maintain organized clinical workflows and continuity of care across multiple services.

Requirements

High school diploma or GED required
6+ months of customer service experience
Ability to type at least 50 words per minute
Basic knowledge of medical terminology
U.S. Citizenship required
Ability to obtain and maintain a VA Public Trust Clearance
Ability to read, write, and communicate effectively in English

Nice To Haves

Experience supporting healthcare scheduling or clinical administrative workflows
Experience working within electronic medical record systems
Prior experience in a multidisciplinary healthcare environment

Responsibilities

Coordinate and schedule patient appointments to support timely access to Veteran care services
Manage electronic consults, provider orders, and follow-up actions within the electronic medical record system
Support administrative workflows related to patient care coordination and clinical documentation
Communicate professionally with Veterans, providers, and interdisciplinary healthcare teams regarding scheduling and care needs
Maintain accurate records while supporting organized, patient-centered clinic operations
Protect sensitive patient information and follow established healthcare privacy and security standards