Remote - Medical Support Assistant (MSA) - Cheyenne, WY

Prime Physicians • Cheyenne, WY

1d • Remote

About The Position

The Medical Support Assistant (MSA) will be responsible for community care scheduling and consult management. This is a full-time, remote position requiring the candidate to reside within 50 miles of the Cheyenne VA Medical Center. The role involves scheduling, tracking, and following up on patient appointments, processing community care consults, coordinating care with outside providers, and updating patient records in VA systems. The MSA will also handle patient inquiries via various communication channels and support providers with administrative tasks. Maintaining compliance with HIPAA, privacy, IT security, and regulatory standards is crucial, as is meeting productivity and quality standards while working independently.

Requirements

• High School diploma or GED equivalent
• Minimum 6 months of customer service experience
• Typing speed of 50+ WPM
• Basic medical terminology and computer skills
• Strong written and verbal English
• Proficiency with Microsoft Word, Excel, Outlook, and Teams

Nice To Haves

• Medical scheduling experience
• VA experience
• Community care experience

Responsibilities

• Schedule, track, and follow up on patient appointments
• Process community care consults and coordinate care with outside providers
• Update patient demographics, insurance, and medical records in VA systems
• Handle calls, voicemails, faxes, mail, and patient inquiries
• Maintain clinic schedules, no-shows, and access reports
• Support providers and care teams with scheduling and administrative needs
• Resolve patient concerns and scheduling issues
• Maintain HIPAA, privacy, IT security, and regulatory compliance
• Meet productivity and quality standards
• Work independently and resolve scheduling or administrative issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED