Remote - Medical Support Assistant (MSA) - Sheridan, WY

Prime Physicians • Sheridan, WY

18h • Remote

About The Position

The Medical Support Assistant (MSA) will be responsible for supporting the Sheridan VA Medical Center by managing community care scheduling and consult management. This is a full-time, 1-year contract position with the possibility of extension, requiring the candidate to reside within 50 miles of a listed facility and work remotely. The role involves handling patient appointments, processing consults, coordinating care, updating patient records, and ensuring compliance with various regulations.

Requirements

• High School diploma or GED equivalent
• Minimum 6 months of customer service experience
• Typing speed of 50+ WPM
• Basic medical terminology and computer skills
• Strong written and verbal English proficiency
• Proficiency with Microsoft Word, Excel, Outlook, and Teams

Nice To Haves

• Medical scheduling experience
• VA experience
• Community care experience

Responsibilities

• Schedule, track, and follow up on patient appointments
• Process community care consults and coordinate care with outside providers
• Update patient demographics, insurance, and medical records in VA systems
• Handle calls, voicemails, faxes, mail, and patient inquiries
• Maintain clinic schedules, no-shows, and access reports
• Support providers and care teams with scheduling and administrative needs
• Resolve patient concerns and scheduling issues
• Maintain HIPAA, privacy, IT security, and regulatory compliance
• Meet productivity and quality standards
• Work independently and resolve scheduling or administrative issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED