Medical Support Assistant - Oklahoma City, OK

Prime Physicians • Oklahoma City, OK

3d • Remote

About The Position

The Medical Support Assistant supports Community Care scheduling and consult management for the Oklahoma City VA Medical Center. This is a remote role for candidates who must live and work within 50 miles of a listed VA facility. The position is a one-year contract with the possibility of extension. The schedule is Monday through Friday, 8:00 AM–4:30 PM, excluding federal holidays. Credentialing and onboarding take approximately 6 to 8 weeks.

Requirements

• High school diploma or GED.
• At least 6 months of customer service experience.
• Typing speed of at least 50 words per minute.
• Basic medical terminology and computer skills.
• English communication proficiency.
• Proficiency with Microsoft Excel, Word, Outlook, and Teams.
• Must live and work within 50 miles of a listed VA facility.

Responsibilities

• Schedule appointments and complete patient follow-ups.
• Process Community Care consults in HSRM/PPMS and coordinate provider care.
• Update patient demographics and insurance information and maintain records in CPRS/VistA.
• Answer calls within five rings and return voicemails within 48 business hours.
• Manage clinic schedules, address no-shows within 24 hours, and handle faxes and mail.
• Resolve scheduling issues and escalate concerns or system problems.
• Meet performance targets of an average of 20 cases per day, 95% timeliness, and 98% compliant scheduling.
• Protect patient privacy, verify two patient identifiers, and complete VA training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED