Medical Support Assistant (MSA) - Hampton, VA

Prime Physicians • Hampton, VA

5d • Onsite

About The Position

This position is for a Medical Support Assistant (MSA) at the Hampton VA Healthcare System and its associated CBOCs & Patient Call Centers. The role involves a variety of administrative and medical support tasks, including appointment scheduling, managing patient records, processing reimbursements, and coordinating care. The position is a 1-year contract with the possibility of extension for two additional years. The work schedule is Monday through Friday, with 8-hour shifts falling between 7:00 AM and 4:30 PM. Onboarding and credentialing typically take 6-8 weeks.

Requirements

• Six months of clerical, office, customer service, or administrative work (or education substitution above)
• Typing at 40 WPM average
• English proficiency (spoken and written)
• Basic knowledge of Computerized Patient Record System (CPRS)
• Proficiency with office software/databases for data extraction and entry
• Ability to work independently and adapt to reassignment
• HIPAA-compliant confidentiality practices

Nice To Haves

• One year of post-secondary education

Responsibilities

• Schedule, cancel, and reschedule appointments and consults
• Manage recall reminders and VistA/CPRS alerts
• Support My HealtheVet secure messaging and ROI processing
• Review and reconcile travel and ambulance reimbursement claims
• Scan and index records into the EMR (HIM support)
• Coordinate Community Care scheduling and provider/Veteran follow-up
• Provide general reception and customer triage
• Cover vacancies and backlog across assigned or reassigned locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree