Medical Support Assistant (MSA) - Multiple Sites in Colorado

Prime Physicians • Colorado Springs, CO

5d • Onsite

About The Position

The Medical Support Assistant (MSA) will work within the Office of Community Care and various VA healthcare settings across multiple sites in Colorado. This role focuses on outpatient scheduling and patient support, ensuring efficient operations within the VA healthcare system. The position involves managing patient appointments, processing orders, coordinating referrals, and providing direct patient assistance. The contract is for one year with the possibility of two option years.

Requirements

• High school diploma or GED equivalent
• Minimum 6 months customer service experience
• Basic computer skills
• Typing speed of at least 50 WPM
• Basic medical terminology knowledge
• Oral and written English proficiency
• No health or physical disability restrictions that interfere with assigned duties

Nice To Haves

• Experience in an outpatient scheduling role
• Experience in a VA healthcare setting
• Familiarity with CPRS, VistA, HSRM, and PPMS

Responsibilities

• Schedule patient appointments in accordance with VHA Directive 1230
• Process and track electronic orders and consults in CPRS and VistA
• Coordinate community care referrals via HSRM and PPMS
• Screen and respond to phone inquiries
• Validate and update patient demographic information
• Support patient check-in and Patient Aligned Care Team functions
• Maintain scheduling accuracy within VA standards

Benefits

• Possible extension of contract for two option years

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED