Medical Support Assistant - Neurology Clinic, Full-Time Days

OU Health•Oklahoma City, OK

About The Position

The Medical Support Assistant works alongside physicians and Advanced Practice Providers to provide direct patient care in accordance with state and federal guidelines. In the ambulatory setting, the role combines clinical and administrative duties with helping patients feel at ease and understand provider instructions. The position includes patient contact and moderate exposure to hazards, including infections and communicable diseases, blood and body fluids, electrical equipment, and chemicals. The employee must follow standard precautions.

Requirements

High school diploma or GED.
Basic Life Support (American Heart Association) certification required upon hire.
Knowledge of basic medical terminology.
Ability to interact professionally with healthcare practitioners and patients.
Ability to communicate information effectively.
Ability to observe and obtain information from all relevant sources.
Ability to work as a team member.
Detail-oriented, with the ability to complete work tasks.
Ability to maintain composure in difficult situations.
Ability to be understanding and sensitive to others' needs.
Must comply with the zero-tolerance drug and alcohol standard applicable to this safety-sensitive position under Oklahoma law.

Nice To Haves

0–3 years of experience in patient care as a Medical Assistant or in a similar patient care role.

Responsibilities

Provide direct patient care by taking vital signs and patient histories, and handling referrals and patient phone messages under direct supervision of a provider and/or clinical supervisor.
Adhere to applicable National Patient Safety Goals.
Contribute to patient assessment and reassessment.
Monitor and document patient status.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Retrieve and transport instruments and supplies as needed.
Stock exam rooms, take inventory, and order supplies.
Make scheduling arrangements with other healthcare professionals and facilities.
Assist with procedures, maintaining a sterile field and labeling specimens when necessary.
Gather and document information about patient condition, including lab values, pain levels, patient education needs, nutritional status, and potential complications.
Clean, sterilize, and/or high-level disinfect scopes, probes, instruments, and equipment according to manufacturer instructions for use.
Perform other duties as assigned.