Medical Supply Account Manager (Atlanta)

Numotion•Norcross, GA

About The Position

Numotion seeks a Medical Supply Account Manager to maintain relationships with existing customers, take their orders, and secure new customers through calls and in-person visits. The role focuses on the Urologic landscape and includes pursuing customer orders and quote opportunities, following up on inquiries and patient needs, and building professional relationships with customer and vendor personnel. The account manager works throughout an assigned sales territory, tracks customer-related activity, prepares lost-business and territory sales forecasts, and meets productivity and performance standards while keeping current with funding requirements and technological advances in the Urological Supply industry. The position requires providing excellent service to internal and external customers, addressing customer concerns, protecting confidential information, and following company policies and federal regulations. The employee is expected to act with integrity and accountability, adapt to changing demands, work collaboratively, and support quality, safety, and organizational goals. Duties may change based on organizational needs or management direction. The role requires mobility to access all areas of premises, concentration while managing multiple tasks, and the ability to work more than eight hours in a day or 40 hours in a week as necessary. Numotion offers competitive compensation, medical, dental, and vision insurance, short- and long-term disability, a 401(k), and life insurance. Candidates must pass a drug test before beginning employment.

Requirements

Bachelor’s degree in business or another related field.
At least 1 year of outside Urological or related sales experience.
Experience calling on complex rehab centers, spina bifida centers, hospitals or hospital systems, and urological specialists or centers.
Ability to manage difficult or emotional customer situations, respond promptly to customer needs, solicit feedback, and meet commitments.
Ability to resolve conflict constructively, maintain confidentiality, listen without interrupting, remain composed, and be open to others’ ideas.
Understanding of business implications and an orientation to profitability.
Ability to adapt to workplace changes, manage competing demands, and handle frequent changes, delays, or unexpected events.
Ability to work within an approved budget, implement cost-saving measures, contribute to revenue and profits, and conserve organizational resources.
Accountability, timely follow-up, ownership of actions, cooperation, and commitment to completing work on time or communicating an alternate plan.
Tactful and respectful conduct, including reacting well under pressure and following through on commitments.
Accuracy, thoroughness, quality improvement, receptiveness to feedback, and monitoring one’s own work.
Ability to follow instructions and management direction and to commit to long hours when necessary to reach goals.
Ability to access all areas of the premises, concentrate while handling multiple tasks, and read, comprehend, and follow written and verbal instructions.
Ability to work over eight hours in a workday and over 40 hours in a workweek as necessary.
Must pass a drug test before beginning employment.

Responsibilities

Secure orders from existing and potential customers by visiting customer facilities and similar accounts in the Urologic landscape.
Secure opportunities to quote on customer requirements.
Follow up by phone or visit on customer inquiries and patients’ needs.
Establish professional customer/vendor relationships with appropriate personnel, including purchasing, engineering, manufacturing, quality assurance, management, and other key contacts.
Submit activity and call reports concerning customer-related quotes, orders, and relationship problems.
Perform assigned duties within the assigned sales territory.
Prepare lost-business and territory sales forecast reports.
Meet productivity and performance standards, including staying current with funding requirements and technological advances in the Urological Supply industry.
Perform related duties as required and use Numotion Leadership Principles consistent with the company’s mission, integrity, and compliance expectations.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent service to internal and external customers, resolve customer concerns, and prioritize customer service.
Follow up on assignments, review reports, cooperate with coworkers, and respond to customer service issues.
Observe safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.