Medical Services Supervisor Primary Care

Compass Health Network•Columbia, MO

About The Position

The Medical Services Supervisor provides day-to-day leadership and coordination of primary care clinical support services, ensuring efficient operations and high-quality patient care. The role oversees Medical Assistants, Patient Care Specialists, Medical Schedulers, and Clinic Nursing staff, and provides direct patient care as needed. In partnership with Primary Care leadership, the supervisor leads projects to strengthen service delivery and support positive health outcomes across the communities served. This role balances leadership with hands-on clinical work and supports strong teams, process improvement, and accessible, high-quality care in a mission-driven environment. This is a full-time, benefit-eligible position with a Monday–Friday schedule from 7:30 a.m. to 4:30 p.m.

Requirements

Practical Nursing Certificate required.
LPN license in Missouri required.
Working knowledge of medical terminology, procedures, and equipment required.
At least two years of experience preferred.
An LPN with experience in supervision, care management, or equivalent may be considered with approval from the Vice President of Primary Care Operations.
Able to manage multiple priorities in a fast-paced setting.
Communicates clearly and effectively with staff and patients.

Nice To Haves

Associate or bachelor's degree in nursing preferred.
Experience in supervision or care management.
Collaborative, team-first approach and enjoyment of mentoring others.
Strong understanding of clinical operations, compliance, and quality standards.
Passion for improving access to care and supporting underserved communities.

Responsibilities

Supervise and support clinical support staff, including scheduling, performance management, and professional development.
Maintain smooth daily clinic operations, ensuring quality, efficiency, and an excellent patient experience.
Provide direct patient care as needed, including clinical support and patient education.
Oversee clinical workflows such as scheduling, triage, prior authorizations, and follow-up coordination.
Ensure compliance with regulatory, licensing, and accreditation standards, including HRSA, NCQA, and CARF.
Manage lab operations, medication storage, vaccines, and supply inventory in alignment with safety standards.
Collaborate with leadership on program operations, budgeting, and process improvement initiatives.
Lead and participate in quality improvement efforts, including team meetings and performance initiatives.
Support recruitment, onboarding, and training of clinical support staff.
Promote compassionate, culturally responsive, and patient-centered care.