Medical Secretary-Billerica-Internal Medicine

Beth Israel Lahey Health • Billerica, MA

9d • $20 - $27

About The Position

BILH Primary Care is seeking a Medical Secretary to serve as a frontline representative of the practice and provide a positive experience for patients and staff. This clerical role helps set the tone for patient care and supports patients in receiving the right care at the right time. The position performs a variety of administrative and customer-service tasks, including phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls.

Requirements

• High school degree or GED.
• At least 1 year of experience in a high-volume customer service-related position.
• Strong customer service skills.
• Strong PC skills.
• Effective written and verbal communication skills.
• Ability to multitask.
• Must be vaccinated against influenza as a condition of employment.

Responsibilities

• Represent BILH Primary Care as a frontline contact for patients and staff.
• Provide customer service in interactions with patients and staff.
• Handle phone interactions.
• Register patients.
• Schedule appointments.
• Collect co-pays and assist with billing.
• Make appointment confirmation calls.
• Support patients in receiving the right care at the right time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED