Medical Secretary
About The Position
Assist physicians in providing high-quality patient care while demonstrating strong customer service to patients and the practice. Brown University Health employees are expected to model the organization’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. This role supports administrative and patient-facing workflows at Brown Health Medical Group Primary Care, including appointment coordination, patient check-in and check-out, payment collection, referral and pre-authorization tracking, and protection of patient information. The position is based at 593 Eddy St, Executive Suite, Providence, Rhode Island 02903. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with rotating evening and weekend work. The role is a day shift, with eight hours daily; driving is not required.
Responsibilities
- Answer phones, schedule appointments, check patients in and out, and coordinate specialist appointments.
- Collect patient balances, copayments, and credit card payments at the time of service.
- Review lists of patients needing appointments and call to schedule them when due.
- Verify each patient’s demographic and insurance carrier information.
- Assist patients with kiosk sign-in.
- Comply with OSHA and DOH standards.
- Schedule, coordinate, and track STAT patient referrals and pre-authorizations.
- Protect patients’ demographic, clinical, and financial information in accordance with Brown Health Medical Group Primary Care guidelines.
- Provide superior customer service and outstanding patient care.
- Attend meetings and workshops related to the position and office workflows.
- Perform other miscellaneous job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
